Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more
So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more
Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more
Company details
Written by the company
Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.
Acklam Car Centre
Written by the company
- The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
- Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.
Contact info
237 Acklam Road, TS57AB, Middlesbrough, United Kingdom
- 01642 813376
- enquiries@acklamcarcentre.co.uk
- acklamcarcentre.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just bought another defender from…
Just bought another defender from Acklam... Richard and the whole team yet again made the whole experience easy..No hard sell.. Great company to deal with..
Thanks guys..see you again soon
18 June 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a great review and for choosing Acklam Cars again! We're delighted to hear Richard and the team once again made the whole experience easy and enjoyable. It's fantastic to know you appreciated our straightforward approach and no-pressure service.
We look forward to seeing you again soon and helping you with your next car.
All the best,
Everyone at Acklam Cars
Second Range Rover I have bought from…
Second Range Rover I have bought from Acklam Cars, great service from Richard and again from all staff involved. Easy to deal with and competitively priced vehicles. Thank You all at Acklam
18 June 2026
Unprompted review
Reply from Acklam Cars
Thank you for your fantastic review and for choosing Acklam Cars for your second Range Rover! We're delighted to hear Richard and the rest of the team provided another great experience and made the process easy from start to finish.
Your continued support means a great deal to us, and we're thrilled you appreciate the quality of our vehicles and the service we provide. We hope you enjoy your new Range Rover and look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Unequivocal professionalism throughout…
Unequivocal professionalism throughout purchase. I’ll be back
13 June 2026
Reply from Acklam Cars
Thank you for your fantastic review. We're delighted to hear you experienced a high level of professionalism throughout your purchase.
Providing a smooth and enjoyable experience for our customers is something we take great pride in. We truly appreciate your support and look forward to welcoming you back to Acklam Cars again in the future.
All the best,
Everyone at Acklam Cars
Always a pleasure to deal with
Always a pleasure to deal with. This is the 9th car I've bought from them and I honestly can't see myself going anywhere else in the future.
A quick and seamless purchase, the team make it so easy and are super friendly. ⭐⭐⭐⭐⭐
12 June 2026
Unprompted review
Reply from Acklam Cars
Thank you for your incredible review and for choosing Acklam Cars for your 9th car! Your continued loyalty and support mean the world to the whole team.
We're delighted to hear that every experience has been quick, seamless and enjoyable, and that our team continues to make the process easy and friendly. We truly appreciate your trust in us and look forward to helping you with many more cars in the future.
All the best,
Everyone at Acklam Cars
Happy customer..
I’ve purchased two cars from Acklam and the communication and service during purchasing process and on collection has been first class. Delighted with the service and selection of vehicles. Happilly recommend.
5 June 2026
Unprompted review
Reply from Acklam Cars
Thank you for your fantastic review and for choosing Acklam Cars for your two purchases. We're delighted to hear that the communication, service and collection experience were all first class.
It's great to know you were pleased with our selection of vehicles and the service provided by the team. Your recommendation means a great deal to us, and we truly appreciate your continued support.
We hope you enjoy your new car and look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Best in the business
What can I say, these guys are the best in the business !! I have dealt with Rich at Acklam cars a few times now and we’ve always kept intouch over the years, a great guy with a wealth of knowledge. Thanks again for another great experience.
5 June 2026
Unprompted review
Reply from Acklam Cars
Thank you for your incredible review! We're delighted to hear you consider Acklam Cars the best in the business. It's fantastic to know Richard has consistently provided you with a great experience and that you've built such a strong relationship with him over the years.
Your continued support and kind words about Richards knowledge and service mean a great deal to the whole team. We truly appreciate you choosing Acklam Cars again and look forward to welcoming you back in the future.
All the best,
Everyone at Acklam Cars
A massive rhankyou to Liam
A massive thankyou to Liam, John and the rest of the team at Acklam Cars, great videos followed up with great service, every part of the journey absolutely faultless, I would highly recommend Acklam Cars 100%
4 June 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Liam, John and the rest of the team provided such a faultless experience from start to finish.
It's great to know you enjoyed our videos and that they helped begin your journey with Acklam Cars.
We truly appreciate your recommendation and kind words about the service provided by the team.We hope you enjoy your new car and look forward to welcoming you back in the future.
All the best,
Everyone at Acklam Cars
Very Good Customer Service
24 May 2026
Reply from Acklam Cars
Thank you for your great review. We're delighted to hear you received very good customer service from the team at Acklam Cars.
Your support means a lot to us, and we hope you enjoy your new car. We look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Jo is the Go to Car Expert!
I recently purchased a car through Jo at Acklam Cars, and I couldn't be happier with the experience.
From start to finish, Jo was completely transparent, professional, and genuinely focused on helping me find the right car. After another dealership tried to sell me a vehicle that had previously been accident-damaged, I was understandably cautious. Jo immediately put my mind at ease by providing full vehicle history details and taking the time to explain everything clearly.
What really impressed me was how far he went to source the exact car I was looking for. He found the precise specification I wanted, with a full service history and in immaculate condition. Nothing felt rushed or pressured—the entire process was seamless and stress-free.
Jo's customer service was outstanding throughout, and his honesty and attention to detail made all the difference. I would highly recommend anyone looking for a quality vehicle to reach out to Jo at Acklam Cars. You can buy with confidence knowing you're dealing with someone who genuinely cares about finding the right car for you.
Thanks JO!
16 May 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such an incredible review. We're delighted to hear Joe provided such a professional, transparent and helpful experience from start to finish.
It's fantastic to know Joe was able to put your mind at ease, provide all the information you needed and source the exact specification of car you were looking for.
We take great pride in making sure our customers feel confident and comfortable throughout the process, so your kind words about Joe's honesty and attention to detail mean a great deal.
We'll be sure to pass on your thanks to Joe. We truly appreciate your recommendation and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Exceptional Experience
From start to finish, Richard @ Acklam demonstrated true professionalism throughout.
This is not the first time that I have used Acklam Cars, and it will not be the last.......exceptional service with an exceptional team.
2 June 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Richard provided another exceptional experience and that his professionalism helped make the process so enjoyable.
It's always a pleasure to welcome back returning customers, and your continued trust and support mean a great deal to the whole team.
We're thrilled to hear you feel the service and team at Acklam Cars continue to meet your expectations. We truly appreciate your kind words and look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Another purchase from Acklam cars
Another purchase from Acklam cars. The service these guys give is second to none. We wouldn't go anywhere else. Great cars, great staff and superb overall experience.
30 May 2026
Reply from Acklam Cars
Thank you for your fantastic review and for choosing Acklam Cars again! We're delighted to hear that you continue to receive a second-to-none service from the team.
Your loyalty and kind words about our cars, staff and overall experience mean a great deal to us.
We're incredibly grateful for your continued support and are thrilled to be your trusted choice when it comes to finding your next car.We look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear you found the process easy, fair and professional from start to finish.
Providing a straightforward and enjoyable experience for our customers is something we take great pride in, and we truly appreciate your kind words. We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Easy stress free process trading in my…
Easy stress free process trading in my van for a new one, paddy was excellent to deal with.
17 May 2026
Reply from Acklam Cars
Thank you for your great review. We're delighted to hear you had an easy and stress-free experience when trading in your van for your new vehicle.
It's fantastic to know Paddy provided excellent service and made the process straightforward from start to finish. We'll be sure to pass on your kind words to him.
We hope you enjoy your new vehicle and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Phenomenal service and phenomenal cars
Phenomenal service and phenomenal cars. Highly recommended
16 May 2026
Reply from Acklam Cars
Thank you for your fantastic review! We're delighted to hear you found both our service and vehicles to be phenomenal.
Your recommendation means a great deal to the whole team, and we're incredibly grateful for your support.
We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Good selection of vehicles
Good selection of vehicles
Good service
Great people to deal with.
17 May 2026
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear you were pleased with our selection of vehicles and the service provided by the team.
It's great to know you found us easy to deal with, and your kind words about the team are truly appreciated.
We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Amazing experience
Amazing experience. Paddy was very quick and efficient with initial queries and we decided within a few minutes to buy our new Range Rover from them with giving our car in part ex. Bought several cars throughout the years but this was the best experience. Professional, efficient and we got looked after. 100% I will be back for my next car. Thanks once again to paddy for making the experience smooth.
9 May 2026
Reply from Acklam Cars
Thank you for taking the time to leave such an amazing review. We're delighted to hear Paddy provided such a professional, efficient and smooth experience from your first enquiry through to collecting your new Range Rover.
It's fantastic to know this was your best car buying experience to date and that you felt well looked after throughout the process. We'll be sure to pass on your kind words to Paddy, who will be thrilled to hear your feedback.
We truly appreciate your support and look forward to welcoming you back to Acklam Cars for your next car.
All the best,
Everyone at Acklam Cars
Reply from Acklam Cars
Thank you for your fantastic review. We're delighted to hear you received excellent service from the team at Acklam Cars.
Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your new car and look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Quick and slick. The best!
In the past I've purchased cars from Acklam and I've sold cars to Acklam, they are a pleasure to deal with.
This time I was selling. Reaching a deal with Chris was straightforward, fair and without hassle. This was exactly as I expected as everyone you deal with at Acklam is professional, respectful and focused on the same goal of making a transaction happen, quickly and without hassle.
If you are buying or selling, I highly recommend you give these guys a call.
I'll be back soon for my next purchase.
14 May 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you've had great experiences with Acklam Cars both when purchasing and selling vehicles.
It's brilliant to know Chris made the process straightforward, fair and hassle-free. Providing a professional, respectful and efficient service for every customer is something the whole team takes great pride in, so your kind words mean a lot.
We truly appreciate your recommendation and your continued support. We look forward to welcoming you back to Acklam Cars for your next purchase.
All the best,
Everyone at Acklam Cars
Top quality
Efficient, friendly and immaculate service from start to finish - a pleasure to do business with.
16 May 2026
Unprompted review
Reply from Acklam Cars
Thank you for your fantastic review. We're delighted to hear you received an efficient, friendly and professional service from start to finish.
It's great to know you found the experience a pleasure, and your kind words about the team and service mean a great deal to us. We truly appreciate your support and hope you enjoy your new car.
We look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
A great experience buying from Acklam…
A great experience buying from Acklam and a great service from Richard and the team which made the whole transaction effortless. Would highly recommend.
6 May 2026
Reply from Acklam Cars
Thank you for taking the time to leave such a great review. We're delighted to hear Richard and the team made your experience with Acklam Cars effortless from start to finish.
Your recommendation means a great deal to us, and we're thrilled you received the level of service we pride ourselves on. We hope you enjoy your new car and look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.