Ace Energy Bath Reviews 

504
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting the staff's professionalism, efficiency, and helpfulness in resolving issues. Many people commend the prompt response times and easy booking process, noting clear communication and timely arrivals. Reviewers consistently highlight the staff's polite, friendly, and respectful demeanor, along with their tidy work and thorough explanations. Many consumers express long-term satisfaction, often returning for various services due to the company's reliability and consistent high standards. This consistent quality across different services, from electrical to plumbing and boiler work, builds strong trust among customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their politeness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to make... See more

Response time

Customers had positive experiences with response times, with many appreciating the quick and helpful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

504 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(504)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ace energy review

You can depend on ace energy we have had electrical ,plumbing and gas boiler services. We wouldn't go anywhere else. The workforce are polite and tidy when working.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Super experience with Ace Energy - will use them again for plumbing and electrics

We called for a plumber/heating engineer to do our annual service at Christmas time and were delighted to find Ace Energy could schedule us immediately at this busy time. They sent Liam who serviced the boiler and looked at the system as a whole. He found an installation fault the original plumber made and suggested a way to repair it to bring us up to building regs easily and at a reasonable cost. The toilet was also leaking and Ace provided another plumber to repair the seal. Jack came the next day and did the job quickly and efficiently. When a small leak developed afterwards, he returned immediately and repaired the problem. Now the heating system and the toilet are working properly and well, and we have found two competent and pleasant plumbers at a very reasonable price who can be counted on to arrive on time and to go the extra mile. We have some electrical work that we plan to do, and we will certainly call Ace for that work as well. And a special thanks to the office staff who are knowledgeable, helpful, and cheerful into the bargain. Altogether a super experience!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Good experience from Ace Energy

Liam and his colleague were very approachable. Liam explained what the likely problems were and undertook the work diligently, keeping us updated as it progressed. They were two very good ambassadors for your company.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Ace Energy Bath very good company

I used Ace Energy on previous occasions and I found them to be prompt, reliable and polite.
That is the reason I went to Ace Energy Bath again and I found them to be the same as my previous experience, very good Company.

11 December 2025
Unprompted review
Rated 4 out of 5 stars

Ace energy promptly restored warmth to our home.

Over the weekend, we were left without CH or hot water. Nicola in the office arranged a visit first thing on Monday. Jack worked hard and long to trace the problem, and restored heating & hot water. It was not our boiler at fault, but the inefficiency of a smart meter regulator on the external gas supply. Nicola cared enough to make a follow-up call the day after all the action, to ensure that everything was working and that the regional gas people had been to inspect the meter, which they had.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Sure

Sure, please provide the review you’d like me to rephrase.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary service…

My partner and I would like to express our thanks for the exemplary service provided by Ace Energy during the replacement of a boiler and subsequent after sales care and attention. It was a pleasure to deal with your sympathetic and friendly team.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Installation of timers to storage heaters circuit

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, and left with operating instructions. A very good experience with Ace.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Serviced boiler and dealt with the minor issues raised promptly and professionally. Will definitely continue to use and would recommend. Excellent communication and notification of timing of visits.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Ace job done

I rang first thing Monday and Ace were able to get Hugo out to me early afternoon to look at and replace a blown socket. He was very thorough, as he and the other electricians we've had in our home always are. They've been my go to for great service for quite a few years - as Arcs & Sparks and now as Ace. The clue is in the name!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Just incredibly efficient all round

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and very helpful at every turn .

20 October 2025
Unprompted review

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