Account MypaymentvaultReviews 

Garbage. Stole my money.

Would rate no stars if possible. The company is a legitimate scam. They use AI customer service that doesn't answer any queries. This company should be shut down by any standards authority.

They literally are just thieves.
I had a prepaid virtyal mastercard, used it in Morrisons...Card got blocked.
Got onto customer support, they said the card has been blocked because the details were entered incorrectly.
Quick question...If the card details were entered incorrectly then how would you know this was the card that needed to be blocked?.... Absolute joke

Useless support, transactions don't work and they can't even understand what customer is saying

This platform is horrible!
We enter our data, send our documents, they take a long time to respond and they always find a way to not approve it!
It's a disappointment, I've already advised against using the survey platform due to the number of dissatisfied people.

I can't put 0 stars.

They deserve 0.
They don't have customer service
they can hold your money and the "process can take 30 days" just because.
Please, don't use it.

Their virtual Mastercards don't work. Every time I try to make a purchase it keeps getting rejected due to a random error! Can't transfer the money and can't use the card. It's a scam.

Absolute disaster. Support is absolutely stupid and inadequate people. They demand documents that they have no right to demand, they answer requests and questions without even reading them. One answer contradicts another and the truth cannot be found. This is simply a waste of money, time and nerves.

I had a virtual card which I have tried to use through amazon.
For 2 days I have tried to use to card and it's rejected it die to CVV error.
Twice I have gone to live chat and told the same thing.. Cats blocked, wait 24 hours.. Utter crap, clearly just a scam to take your money from your cards!

Scam alert! In the beginning everything works fine and you can use and reload the card normally. But after some days, when you are going to do new transactions/reloads, the website throws some random error ("There are no redemption options available in your country.") and you can't use the money or get it back. I have tried to contact support several times, and no one is able to at least give a support ticket ID or something real to keep track of the issue. They simply don't solve it and they don't care. You just lose your money.

I have an account with a Virtual Reloadable Card, which I have already used many times, reloaded many times. The problem is with my last 2 reloads that simply did not happen, returning the error "There are no redemption options available in your country.". Until now, support recommended me logging out from the account, clearing cache, incognito mode, chrome browser, using the manual "Add Payment" option. I have tried all of these attempts, but with no success. The same error message appears every time.

I ask support constantly for updates and they can't tell me what is going on or when it is going to be fixed.

They keep postponing the "fix" but it seems the ticket does not even exist.

It has been 19 days from now and I STILL CAN'T USE MY MONEY or GET IT BACK.

UPDATE: today is June 24th. Problem started May 4th. I have contacted like everyone from this support channel. It is indeed a scam. Here are the responses:

Kiara (26/05)
"I will escalate this to my team, you will be able to load your card in 2-3 business days."

Elaine (29/05)
"I do apologize for any inconveniences and the delay in response to any updates regarding this situation. I will escalate this issue again for you and kindly check back in 2-3 days"

Catalina (29/05)
*Just closed the chat*

Evelyn (29/05)
"I see here that you have contacted us several times today. rest assure that the case was escalated for you today."

Carolina (04/06)
"I do apologize for the inconvenience. The case is still under review. I will escalate the case again to check on the status of the previous case."

(Jair 16/06)
I escalated a case for further updates on this, and I should be providing an update within the next 3-5 business days., I do apologize for the inconvenience.

My account
Opan

Actually useless! Don't even bother using them.
Got a gift card from work, turn it into a master card. Tried to buy something online argos didn't work, tried amazon didn't work. They have blocked my card because apparently I didn't enter the CVV number, what the hell.

All my cards are missing from my account and support wants me to call them on their number dont know what's the point of having support if they want me to call 2500$ lost

My card never arrived (in the UK) and has now been used in New York a number of times. They have locked me out of the account but still allow the card to be used! No contact number for customer services, just endless forms.

I don't ever write reviews but received this from as payment from an online survey, and it worked completely fine?? Had a few issues the first time but I just needed to basically authorise it, but otherwise it's been fine. Not sure why people are saying it's a scam as it clearly isn't?

Got an incentive cashback reward given to me on a victual card by these guys. seems like I have the same issue as everyone here, not allowed to transfer funds and blocks any purchase you try to make. Customer service tried to suggest it was amazons fault for the block like they where some obscure website and said I would have to wait 24 hours to try again.

Same as the others. Cannot use this card on at least 3-4 websites. It keeps getting blocked. Called customer service who said to wait 20 minutes for the block to be released. 12 hours later, it's still blocked!!!

What kind of scam is this???

virtual card doesnt even work , tried on amazon but gets blocked for unusal activity , talked to card customer service and they always say they will unblock for the retailer but wait 12-24 hours , still doesnt work

Received my paiement card but have to contact them because the card is locked. I have to send them a copy of my passport or driver's license and a utility bill for them to give me access to my card. If they think I'm going to send them this information they are crazy. I'm not sending this kind of information to a company that I don't know.

The customer service is very rude. I cannot use the cards everywhere I've tried using it everywhere from charities to shops to using it physically my Google pay but it cant be used anywhere.