Accident claim helpline was very helpful and always there at the end of the phone line to answer any questions I may have had during what was a very stressful time. Accident claim helpline working wit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called the helpline yesterday to report a new claim and spoke with an advisor called Tom Dean. He was super helpful, supportive and efficient and explained the whole process to me in detail as well... See more
Company replied
Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct. Tom Dean handled my claim very calmly and professionally. He helped me through the red tape a... See more
Company replied
Company details
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
593 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very helpful, kind and considerate
Very helpful, kind and considerate. Courtesy Car delivered with no issues, handled all questions quickly and thoroughly. Thank you
1 July 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Alison for your great five star review. We really appreciate it.
Accident Claim Helpline Team
The customer service is excellent.
The customer service is excellent. Thank you.
26 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Akinjimi for your lovely five star review. We're proud of the service we offer and it's good to hear that you appreciate it.
Accident Claim Helpline Team
My experience was great
My experience was great, the communication, efficiency and care to ensure everything was covered and arranged so fast, so impressive. Thank you.
26 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Peter for your great five star review. We really appreciate it.
Accident Claim Helpline Team
So far everyone has been exceptionally…
So far everyone has been exceptionally polite,helpful and knowledgeable. I have been kept up to date with everything that is happening I just find keeping up with all the emails a bit confusing as I am not good with them
26 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Michael for your five star review. We're glad you have appreciated the service.
If you need any help with the paperwork or emails please do give us a call.
Accident Claim Helpline Team
They are extremely helpful and willing…
They are extremely helpful and willing to answer all your questions no matter how dumb they may be.
Great service and keep you informed in a timely manner.
18 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for your great five star review Ian. We're glad you appreciated the help, and remember there's no such thing as a dumb question!
Accident Claim Helpline Team
They have been so helpful to me.
They have been so helpful to me.
Nothing was a problem for them
The people that work there went above and beyond.
13 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Heather for your lovely five star review. We're glad to have helped.
Accident Claim Helpline Team
I had a no fault accident in a…
I had a no fault accident in a Sainsburys carpark, the owner of other vehicle contacted his insurers and well, everything happened more or less immediately..it was a Saturday afternoon and I was shocked..I had calls from the insurers, a solicitors, a huge car company and of course the accident claims company..very impressive all organised for me, I didn't have to do anything...AAAAAMAZING 5 stars..what more can I say except, thank you 😊
20 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for your great five star review. As an independent accident management company Accident Claim Helpline was happy to assist you without involving your own insurer.
Accident Claim Helpline Team
The Best service by far very pleasant…
The Best service by far very pleasant and helpful man called tom handled everything with pure expertise and made me feel at ease top star rating in my eyes thank you
20 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much Karen on behalf of Tom and the whole team. We really appreciate your kind five star review.
Accident Claim Helpline Team
Hire car delivered and my car taken for…
Hire car delivered and my car taken for repair with in hours of each other.
15 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much John for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Great service
15 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you Theuns for your great five star review. We're glad you appreciated the service.
Accident Claim Helpline Team
Hello I’ve got a great service from Accident claim line
Hello I’ve got a great service from Accident Claim helpline. Some people get upset with a cold call but they are only there to help you and get what you deserve from the accident it’s not your fault but it’s put you out because your car has a lot of damage so why not make them pay for there silly driveling I did and Im very happy with what I got. Thank you very much Accident claim line. For a great service.
16 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Paul for your great five star review. We're glad you are happy with the service.
Accident Claim Helpline Team
Very fast & efficient in dealing with…
Very fast & efficient in dealing with my claim.
13 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for your brilliant five star review. We're glad to have been able to deal with your claim quickly.
Accident Claim Helpline Team
My accident occurred over the weekend…
My accident occurred over the weekend and they were very helpful and quick to organise replacement vehicle
13 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Mark for taking the time to share your brilliant five star review. We're glad the team were able to get you back on the road so quickly.
Accident Claim Helpline Team
Fantastic and very helpful and made me…
Fantastic and very helpful and made me feel at ease , very compassionate everything went so smooth and very organised too.
11 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Kate for your fantastic five star review. We're glad everything went smoothly for you.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Dave for your perfect five star review.
Accident Claim Helpline Team
Contacted this service on the day of my…
Contacted this service on the day of my accident, staff were very thorough explained everything to me, like who would be dealing with my accident, which company would collect my car and who would provide me with my courtesy car. The staff member also reminded me I would have a secure PIN number that all relevant companies would state that were involved in my case over the phone as he reminded about scammers, very helpful man
7 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Deborah for your brilliant five star review. We're glad to hear that you found the service helpful.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Norma for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Absolutely amazing people timing and…
Absolutely amazing people timing and helped me instantly
1 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for your amazing five star review. We're glad you appreciated the help.
Accident Claim Helpline Team
Response was quick and a very…
Response was quick and a very supportive customer service.
4 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for your brilliant five star review. We're happy to see that you appreciated the support.
Accident Claim Helpline Team
I called the Saga accident helpline
I called the Saga accident helpline, someone drove into my vehicle at the back while I was parked safely. From there on I was in the hands of Spectra for a hire vehicle. They were quick and brilliant. They have arranged the removal of my vehicle from the accident site, the independent assessor to inspect the damage, and the there after. I’m so grateful to them.
1 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for taking the time to share your great review.
Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than Saga. We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim. Once again, we really appreciate your kind words and your trust in us. If you need any further assistance, please don’t hesitate to get in touch!
Accident Claim Helpline Team
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