First time ordering something of this value online so I had my reservations. A1 jewelers were brilliant they messaged me pictures of my item kn the scales as well as in its box a picture of the parce... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a beautiful bracelet and it arrived on time with no issues. A1 sent multiple confirmation emails. I would say that the service was brilliant. I am definitely ordering from here again.
Very fast delivery and good communication. Seller showed me the item before dispatching it to make sure im happy with it. Im satisfied.
Demanding to see a copy of my private bank statements in order to complete the order despite using Mastercard 3D Secure during purchase, providing a photo of my passport, photo of my driving licen... See more
Company replied
Company details
Written by the company
A1 Jewellers is a family-owned business specializing in high-quality 22ct gold jewellery catering to the South Asian and Middle Eastern diaspora. With a heritage spanning over half a century, we focus on providing a unique blend of tradition, innovation, and exceptional customer service. Our aim is to revolutionize the online gold jewellery shopping experience by addressing issues such as trust, authenticity, and security. We are committed to ethical practices, giving back to the community, and growing our brand by expanding our product offerings and market presence.
Contact info
364 Cheetham Hill road, M8 9LS, Manchsster, United Kingdom
- 01617214924
- khalid@a1jewellers.com
- a1jewellers.com
4.5
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been looking for some earrings for…
I've been looking for some earrings for a Xmas present and found them at A1 ordered them and they were delivered the next day in time for Xmas brilliant service .
22 December 2022
Reply from A1 Jewellers
Thank you for your feedback. We are glad to know that you are happy with your experience shopping with us. We always try to give our customers the best quality and service possible.
Really good service and very fast and…
Really good service and very fast and efficient. Extremely reliable will definitely use again.
16 December 2022
Reply from A1 Jewellers
Thank you for your feedback. We are glad to know that you are happy with your experience shopping with us. We always try to give our customers the best quality and service possible.
5 start service
5 start service - ordered online sent a photo of the item before delivered.
9 December 2022
Reply from A1 Jewellers
We are glad to know that you loved your experience shopping with A1Jewellers. We are so grateful that you took the time to share your feedback. It's our pleasure to serve customers like you.
Amazing customer service
Amazing customer service, amazing products, would highly recommend
19 September 2022
Unprompted review
Reply from A1 Jewellers
We are glad to know that you loved your experience shopping with A1Jewellers. We are so grateful that you took the time to share your feedback. It's our pleasure to serve customers like you.
No issues except their return policy…
No issues except their return policy which you can’t return items! I ordered a bracelet and was in two minds about keeping it or returning it as it wasn’t quite what I expected so wanted to return it but was told I can’t. Other jewellers allow returns but A1 doesn’t! I’ve purchased two bracelets so far from them but now their return policy has put me off from ordering from them again.
24 March 2022
Unprompted review
Reply from A1 Jewellers
Thanks for your comment,as gold price fluctuates a lot , we keep our prices very low , we do offer replacement if customers don’t like their purchase
Jewellery exactly as pictured on website
Great customer service, fast delivery and very competitive prices.
16 February 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.