First time ordering something of this value online so I had my reservations. A1 jewelers were brilliant they messaged me pictures of my item kn the scales as well as in its box a picture of the parce... See more
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I ordered a beautiful bracelet and it arrived on time with no issues. A1 sent multiple confirmation emails. I would say that the service was brilliant. I am definitely ordering from here again.
Very fast delivery and good communication. Seller showed me the item before dispatching it to make sure im happy with it. Im satisfied.
Demanding to see a copy of my private bank statements in order to complete the order despite using Mastercard 3D Secure during purchase, providing a photo of my passport, photo of my driving licen... See more
Company replied
Company details
Written by the company
A1 Jewellers is a family-owned business specializing in high-quality 22ct gold jewellery catering to the South Asian and Middle Eastern diaspora. With a heritage spanning over half a century, we focus on providing a unique blend of tradition, innovation, and exceptional customer service. Our aim is to revolutionize the online gold jewellery shopping experience by addressing issues such as trust, authenticity, and security. We are committed to ethical practices, giving back to the community, and growing our brand by expanding our product offerings and market presence.
Contact info
364 Cheetham Hill road, M8 9LS, Manchsster, United Kingdom
- 01617214924
- khalid@a1jewellers.com
- a1jewellers.com
4.5
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Better avoid buying anything there
This "company" is spamming boards thru fake accounts like Russian mafia.
It hides their identity thru an Italian anonymization service.
What else do you need to know to avoid doing business with that kind of unknown people?
4 May 2024
Unprompted review
Reply from A1 Jewellers
Dear Reviewer,
We take all feedback seriously; however, after a thorough internal review, we can confirm that we have never had any dealings or customer interactions that resemble the claims made in this comment. This review appears to be unverified and, in our view, potentially malicious or spam-based. The IP address associated with it traces back to Hong Kong, which does not align with any of our actual customer records.
A1 Jewellers is a reputable business with a strong track record of satisfied customers globally. We are committed to transparency, honesty, and providing high-quality service, and we do not engage in any unethical marketing or data practices.
We kindly ask Trustpilot to look into this review further and take the appropriate action.
Sincerely,
A1 Jewellers Team
Very helpful staff who helped me with…
Very helpful staff who helped me with my purchase, will definitely be back again. Have visited few times in a year and always excellent service. Recommend to everyone, all legit and very professional, certificate given and documents. 100% recommend.
11 April 2024
Unprompted review
Reply from A1 Jewellers
Dear Aliyah,
Thank you for your wonderful review and for being a loyal customer! We're delighted to hear that our team has consistently provided excellent service and that you appreciate the professionalism and authenticity of our jewellery. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Best regards,
A1 Jewellers Team
Reply from A1 Jewellers
Dear Artur,
Thank you for your kind words! We're delighted to hear that you're pleased with both our products and service. Your satisfaction is our top priority, and we truly appreciate your support. Looking forward to serving you again in the future!
Best regards,
A1 Jewellers Team
Very beautiful earring
Very beautiful earring, customer service was great, I was shown my order via wattsapp and the postage labels package, I was instructed not to sign or accept if the package was damaged by the customer service, great communication
2 March 2024
Reply from A1 Jewellers
Dear Nina,
Thank you so much for your amazing 5-star review! We're ecstatic to hear that you love your beautiful earrings and had a positive experience with our customer service team. Ensuring a smooth and transparent process is important to us, and we're delighted that you appreciated being shown your order via WhatsApp and the postage labels package.
Your satisfaction is our top priority and we're glad that our communication met your expectations. Your trust in us is invaluable, and we're grateful for the opportunity to serve you.
If there's anything more we can do to make your experience even better or if you have any questions, please don't hesitate to reach out. Thank you once again for choosing A1 Jewellers. We look forward to serving you again in the future!
Best regards,
The A1J Team
Fast & Excellent Service
I’d never ordered jewellery online before, but using A1 Jewellers has been an exceptionally positive experience. I placed two orders on separate days during the weekend. I was contacted via What's App and shown a picture of the items along with the parcel tracking number. I received both parcels by Tuesday. The packaging was lovely, as two items were gifts.
I would absolutely use them again. The option to use Klarna, items sent securely, and the professionalism of the member of staff who contacted me were all contributing factors to my becoming a repeat customer.
5 March 2024
Unprompted review
Reply from A1 Jewellers
Dear Shanila,
Your positive & detailed review fills us with gratitude! We're honoured to have provided you with an exceptionally positive experience, especially considering it was your first time ordering jewellery online. Your trust in us means the world, and we're ecstatic to hear that our service and offerings have exceeded your expectations.
The fact that you found our payment option with Klarna convenient and appreciated the secure delivery of your items brings us great joy. Ensuring a seamless and secure transaction process is paramount to us, and we're delighted that it contributed to your satisfaction.
Moreover, your mention of our staff's professionalism and their proactive communication throughout the process is truly humbling. We take pride in keeping our customers informed every step of the way, and we're thrilled to hear that it made a positive impact on your experience.
We're immensely grateful for your decision to become a repeat customer. Your loyalty and satisfaction are the ultimate rewards for us and we're committed to continually providing you with the best service possible.
If there's anything more we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. We're here to serve you with dedication and care. Thank you again for choosing A1 Jewellers!
Best regards,
The A1J Team
Amazing customer service
Amazing customer service. I have visited A1 jewellers a number of time now and definitely deserve a review. Always helped me find what I needed and sourced if it wasn’t available on the day.
2 March 2024
Unprompted review
Reply from A1 Jewellers
Dear Andrew,
Your thoughtful feedback truly warms our hearts! We deeply appreciate your kind words and the time you took to share your experience with us. It's wonderful to hear that you found our service exceptional.
We understand the importance of sourcing items promptly and we're committed to ensuring that every customer's needs are met, even if certain items aren't immediately available. Your patience and understanding are invaluable to us as we strive to provide the best service possible.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to serve you with dedication and care. Thank you once again for choosing A1 Jewellers!
Best regards,
The A1J Team
Very easy access to the volt and…
Very easy access to the volt and profesional staff
2 March 2024
Unprompted review
Reply from A1 Jewellers
Dear Dorota,
Your feedback means the world to us! We're extremely happy to hear that accessing the vault was a breeze and that you found our staff to be professional. Your kind words are deeply appreciated and serve as motivation for us to continue delivering top-notch service.
We strive to make every aspect of your experience with us as seamless as possible, and your satisfaction is always our priority. If there's anything more we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. We're here to serve you with professionalism and care. Thank you again for choosing A1 Jewellers!
Best regards,
The A1J Team
Amazing and fabulous purchasing…
Amazing and fabulous purchasing experience !! Dynamic and fluid buying process and delivery... Please dont change this Amazing client experience
30 January 2024
Reply from A1 Jewellers
Dear Imaran,
Thank you for your kind words! We're genuinely grateful for your positive review and thrilled to have played a part in your jewellery experience. Your support means the world to us. Looking forward to serving you again at A1 Jewellers!
Best Regards,
A1 Jewellers
Reply from A1 Jewellers
Thank you for your fantastic review! We're humbled to hear about your positive experience at A1 Jewellers. Providing exceptional service and quality products is our commitment. Your satisfaction is our greatest reward. We look forward to serving you again soon!
Amazing Quality jewellery I’ve ordered…
Amazing Quality jewellery I’ve ordered twice now and they never disappoint delivery is always fast and they send you pictures of what you have ordered before they send it which I really like would definitely recommend you order from A1jewlers
28 December 2023
Unprompted review
Reply from A1 Jewellers
Dear Aleeyah,
Wow! Thank you for the fantastic 5-star review! We're thrilled you love our jewellery and service. Your happiness is our motivation, and we can't wait to dazzle you with more exquisite pieces.
Best Regards,
A1 Jewellers Team
925 silver men bracelet
The quality of the product is very nice, and costumer service is good as well. Very happy with my order, looked better then the picture.
4 November 2023
Reply from A1 Jewellers
Thank you for your feedback. We are glad to know that you are happy with your shopping experience with us. We always try to give our customers the best quality and service possible.
It was a fabulous experience
It was a fabulous experience, I’ve received my package so quick! Everything was really nice and neat, I would definitely will be repurchasing more items !
10 October 2023
Reply from A1 Jewellers
We are glad to know that you loved your experience shopping with A1Jewellers. We are so grateful that you took the time to share your feedback. It's our pleasure to serve customers like you.
Easy and helpfull staff
28 September 2023
Reply from A1 Jewellers
We are glad to hear that you enjoyed your experience shopping with A1Jewellers. We are so grateful that you took the time to share your feedback.
Reply from A1 Jewellers
Dear Shay,
Thank you for your continued trust in A1 Jewellers! We're delighted to hear that everything was perfect once again. Your kind words and repeat support mean the world to us. We look forward to serving you again soon!
Best regards,
A1 Jewellers Team
they were helpful and understanding and…
they were helpful and understanding and patient and considerate
12 June 2023
Reply from A1 Jewellers
Dear Laila,
Thank you so much for your kind words. We're truly pleased to know you felt supported and understood throughout your experience with us. Your appreciation means a lot to our team, and we look forward to welcoming you again in the future.
Best regards,
A1 Jewellers Team
I wasn’t able to purchase the item I…
I wasn’t able to purchase the item I wanted. It wouldn’t allow me to use klarna. And no option available for paypal. And I missed out on a good opportunity
19 May 2023
Reply from A1 Jewellers
Dear Customer,
Thank you for your valuable feedback and we apologize for any inconvenience you experienced during your shopping with us. At A1 Jewellers, our aim is to provide an exceptional and seamless shopping experience for all our valued customers, and we regret that we weren't able to meet your expectations this time.
Regarding your issue with Klarna, it is a third-party service that we use to provide our customers with an alternative payment method. Klarna offers the option to pay in installments, which can make larger purchases more manageable. However, the approval for Klarna payments is subject to Klarna's own financial checks and credit assessments, which are unfortunately beyond our control. This is to ensure the financial safety and security of all customers. Sometimes, these checks may result in certain transactions not being approved.
We truly regret that you missed the opportunity to purchase the item you wanted. To better assist you, we invite you to reach out to our customer service team at enquiries@a1jewellers.com or call us at +44 161 721 4924. We can provide further assistance, possibly exploring alternative payment arrangements that suit you.
We value your feedback and look forward to improving your shopping experience with us in the future.
Excellent customer services
17 May 2023
Reply from A1 Jewellers
Thank you for taking the time to leave a review, and we're delighted to hear that you were impressed with our quality and service. We're committed to providing our customers with the highest quality products and exceptional service, and we're pleased that we could meet your expectations. We appreciate your business and hope to have the pleasure of serving you again soon!
Very helpful good customer service good…
Very helpful good customer service good people
18 May 2023
Unprompted review
Reply from A1 Jewellers
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your shopping experience with us, and that our products and service met your expectations. We strive to provide the best quality products and top-notch service to all our customers, and we're happy to know that we succeeded with you. We look forward to serving you again soon!
Reply from A1 Jewellers
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your shopping experience with us, and that our products and service met your expectations. We strive to provide the best quality products and top-notch service to all our customers, and we're happy to know that we succeeded with you. We look forward to serving you again soon!
Excellent service item received better…
Excellent service item received better than I'd expected
5 May 2023
Reply from A1 Jewellers
We are glad to hear that you enjoyed your experience shopping with A1Jewellers. We are so grateful that you took the time to share your feedback. Please let us know how we can improve it and make it a five-star service 😉.
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