99home.co.uk Reviews 

1,804
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being extremely responsive, helpful, and professional throughout the entire property selling and renting process. Consumers note that the service is efficient and proactive, making transactions completely smooth, straightforward, and relatively stress-free. Some reviewers were not happy with the communication quality during their journey. People mentioned experiencing very slow replies, unhelpful interactions, and significant difficulties getting proper assistance with their property listings from customer support. A few customers also felt unsupported when trying to resolve issues or understand how the platform operated effectively.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting professional staff and efficient support from... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives consistently go above and... See more

Response time

People report positive experiences with response_time, highlighting that staff members are consistently fast,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the platform makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

★★★★★ Excellent service that stands out from the rest I’ve used several estate agents over the years, including Connell's, so when I found 99 Homes online I was a bit hesitant to try another. But... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,804)

283 reviews in the last 12 months

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Rated 5 out of 5 stars

My dealings with Craig Lockwood at 99…

My dealings with Craig Lockwood at 99 home have been excellent.

Craig is a property professional of the highest standards, and his communications are always very helpful, prompt, and courteous.

I would highly recommend Craig for any property management, let's or sales. His years of experience in the field are easy to recognise. A great asset for 99 Home, who are an excellent agency and always striving to be the best for clients.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been working as a Local Property…

I have been working as a Local Property Expert for Global Local Agent in partnership with 99home for around two years now, and it has been a great experience. During this time, I have successfully sold many properties with their support.
They are a very hardworking, attentive, communicative, and efficient team. Every transaction has been handled smoothly and professionally, without any problems.
I will definitely continue working with them in the future and would highly recommend their services to everyone.
A special thank you to Ishan for his hard work and support with the last few properties I rented through them — your dedication is truly appreciated.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for the exceptional service provided by Puja Mehra at 99home.
Puja was instrumental in helping me fully understand the implications of the new Renter Rights Act and how it would affect the potential sale of my property. What initially felt overwhelming and confusing was handled with remarkable clarity and composure. She took the time to explain every aspect in straightforward, accessible language, ensuring I was informed without being burdened by unnecessary legal jargon.
Her professionalism, patience, and attention to detail were outstanding. At no point did I feel rushed or pressured; instead, she encouraged open dialogue and welcomed every question. Puja demonstrated genuine care and diligence, making sure I clearly understood my responsibilities, options, and the strategic implications before making any decisions.
As a result of her guidance and expertise, I gained complete clarity about my position and ultimately chose not to proceed with the sale. Instead, I entrusted 99home with the management of my property a decision driven by the confidence she instilled throughout the process.
Puja was consistently responsive, reliable, and proactive in her communication, ensuring I was kept fully informed at every stage. Her support transformed what began as a stressful situation into a structured, well-managed experience.
I highly recommend Puja Mehra and 99home to anyone seeking expert advice on the Renter Rights Act, selling, or letting property. Their commitment to excellence, professionalism, and client care truly sets them apart

14 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently used 99home to rent my properties

I recently used 99home to rent my properties, and it was genuinely one of the best decision I made!.
From the very first contact, the team was incredibly helpful, patient, and responsive. They answered all my questions quickly and clearly, without any pressure.

Special mention to Ishan, who did an absolutely outstanding administrative & management work.

I got professional marketing on major portals like Zoopla and Rightmove.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Ishan was great

Ishan was great, any queries I had he responded straight away, he even went out of his way to call me and explain processes, which was above and beyond. He’s cheerful and friendly, definitely an asset to your company

24 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been working with Lav and he has…

I’ve been working with Lav and he has been very supportive throughout the process. He has good knowledge of the property market and is always available to provide guidance and answer questions. His communication is clear and professional, which makes collaboration smooth and efficient. I appreciate his responsiveness and practical approach. Looking forward to continuing our cooperation.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I had such a positive experience…

I had such a positive experience working with Craig. He helped me so much throughout the whole process and made everything feel far less stressful, especially as it was my first time renting. He was always responsive and patient with my questions, and what really stood out was that he even replied outside of office hours. I truly appreciated his support and professionalism.

A big thank you as well to Riya for her help and support it was all really appreciated. I would highly recommend them!

5 February 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Ume
Thank you so much for taking the time to share such a thoughtful review.

It was an absolute pleasure supporting you through your first renting experience, and I’m so glad to hear that we were able to make the process feel less stressful and more straightforward for you. Knowing that you felt supported, informed, and reassured throughout really means a lot.

I’ll be sure to pass your kind words on to Craig and Riya as well — both’ll be delighted to know her help made a difference.

Wishing you all the very best in your new home, and please don’t hesitate to reach out if you ever need anything in the future.
Many thanks
99home team

Rated 5 out of 5 stars

Seamless Sale with Excellent Support and Value

We had an excellent experience selling our house through 99Homes..

The pricing was very reasonable and completely transparent, but what really stood out was the team, especially Komal. She and the whole team overall were consistently cooperative, responsive and proactive throughout the process. All viewings were organised smoothly over the phone — they coordinated timings with both us and the viewers and kept us fully informed at every stage.

They also handled the offer-acceptance process and all follow-ups extremely well, making what is usually a stressful experience feel very structured and calm.

In all honesty, I don’t feel we missed anything by not using a traditional high-street agent. The only difference would have been the agent physically present during viewings — which we actually preferred not to have, as the house was empty and we wanted to conduct the viewings ourselves. As owners, we could present the property better.

Importantly, the agency had been managing the property for tenancy even before the sale and they truly went the extra mile to help us with everything along the way.

Highly recommended — professional, supportive and great value.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed a Job for 99home

I recently completed a Job for 99home, Krishina who I dealt with was great. Clear communication throughout the process and always available on the phone to talk and dicuss different elements of the job.

Krishina liased well between myself and the tennent and was always clear and fast to respond to any queries I had.

I would definitely recommend them as a company and would be more than happy to work for them again.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

99Home

I’ve been managing around 22 properties across London for several years, and I’ve been advertising with 99Home throughout that time. The service has been consistently reliable, and their platform has been a huge help in reaching new tenants. I especially want to highlight Vivek, who has been outstanding—always responsive, proactive, and professional. I highly recommend 99Home for anyone looking to advertise properties with a trusted team.

13 February 2026
Unprompted review

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