Visum Reviews 132

This company is trully amazing. I am a private landord. I have been using them for years to rent and sell houses in england. They are competitive and their customer support is amazing. Bravo Yasser for responding to my emails wvery time in a few hours and always searching for solution and helping.

Easy to use, saved a fortune in agency fees and sold my home within 24 hours of the first viewing. No auto renewals of monthly fee, and can communicate easily with potential buyers through the app. Can't fault it to be honest.

Worked a treat. Recommended. Sold in 3 days. Got to meet and communicate directly with the buyer. There are a few things they could do with explaining a little better at the start but all sorted quickly by email. Would definitely use again.

After spending a long time making my sales ad, talking to estate agents about the best time to launch etc I attempted to launch on Monday morning at 08:30 only to find my money was taken, and no advert posted.
They then created two alerts that they needed ID and proof of ownership - both fair enough, and easy for me to provide. 2pm and they still haven't started processing a simple driving license and insurance document that I uploaded so I've missed the critical Monday morning zoopla and rightmove mail shots.

Awful service for what should be a simple document check.

Communication haphazard to begin with but ironed out by Mark..
Used this service for over five years with no issues.

Excellent company to deal with. Much better than open rent.

Fantastic support and intuitive interface to help the landlord deal with tenant enquiries.

I like the simplicity of this platform.

They will be my go to agency from now on. Well done Visum! Joe

Really smooth and easy experience having all enquiries in one place.

I have been using Visum for quite a few years now and I love how easy the platform is. The service is excellent and I would have no hesitation in recommending them.

Highly recommend this company. I am a portfolio Landlord, I have sourced all of my tenants through Visum for years. The website is easy to navigate, properties are upload to rightmove within hours, I receive interest the same day, I have managed to source respectful and trustworthy long term tenants many of whom have been with me for years!!! The notes section on the Visum portal is genius, I make several notes against each applicant to qualify applicants prior to viewing. Only this week have I have I sourced a tenant, completed referencing and all the legal documentation and agreed a move in date with my new tenants within 5 days for their initial enquiry! The process is seamless more importantly the tenants can engage with their Landlord and source information much better than an arms length relationship via an agent. Visum offer invaluable support to Landlords through the referencing process. I have just finished letting 1 property and will be advertising another in a month.
I would highly recommend this service to any novice or experienced Landlords alike. My tenants I sourced from Visum this week have said it was the most easy stress free process they have ever come across which for me was really good feedback. A big thank you to the whole team of Visum.

A total waste of three hours trying to upload pictures over and over again to the site. Also putting in details which disappear and no ability to save. Visum provides a good service generally but it's digital front end seems to be getting worse. Annoying, frustrating and have had to make three calls to the team that run the site.

I have used Visum for many years. Mike has always been quick to respond to emails and the phone was always answered. He has now been replaced by Mark Baldwin who is very responsive and helpful.
After some hicups this week (me misunderstanding what I purchased) and finding out that advert editing is now locked unless you contact Visum and ask them to unlock it so you can make edits, all is good again.

Value for money plenty of enquiries and views
Good support when I couldn't find what I was looking for
Some things a little difficult to find for me but improves with use

Just used Viscum for letting purpose, found there customer services officer Mark, went above and beyond to help, would definitely use there service again. Highly recommended

Rang their customer service as a speculative customer to sell a property.

The quality of service was shockingly poor. Mike was abrupt, deliberately unhelpful and clearly wanted to just end the call. He showed no interest or engagement in a very simple question around how long a photographer might be able to take pictures, by way of example.

Avoid.

I have used Visum for 15 years and always rented my flat with a tenant through Visum. Its quick and easy to use and I have always been successful using it so never have used anyone else. Would definitely recommend them and use them again myself.

We created an advert to sell our property and uploaded all the necessary documentation 48 hours ago and we've still not gone live with our advert.
The FAQs on the website say this should happen within several hours (up to 24). After 24 hours I messaged and was told 24-48 hours.
After 48 hours I called and got through to Mike. As previous reviewers have stated, his customer support skills aren't great - pretty abrupt and rude. I was told he didn't know what was happening with our advert and that was it basically. Not a great start.

Easy to use service
A way of letting a property which you are fully in control of.

Straightforward, honest and it works

I'm pretty adept at online applications. There were a number of discrepancies that led me to cancel my house sale advert. In particular some aspects lacked transparency.
Most of these would be very easily resolved if someone took the genuine time to hear another opinion.
It started with the misleading online advert, £80 set up fee, great I thought some help with set up. Not so it's another sneaky add on, a money laundering fee not made clear in the advertising.
Sadly online launch of your advert is delayed whilst your advert is checked unsure how many days that takes out of your paid for first month's premium. This should be stated upfront and your paid premium only started once all checks completed. Instead it starts counting down from the day you pay.
The money laundering check did not seem to accept a water bill as utility bill/address ID even though I provided it as was dated within 3 months of current date. I was then asked for proof of property ownership such as mortgage statement. If you require a different level of address ID for money laundering then a streamlined more specific ID list could be provided.
You are not allocated a customer service agent for queries upon set up. This is important as everything is automated and if you don't tick all the boxes you don't go live. Eg EPC you go on govt website and are not offered your EPC in pdf format, no one at visum does this for you, so your box doesn't get ticked so you don't go live online.
The wording on some of the automated emails you are sent is blunt to aggressive and would have been useful to have lots of this information in advance of set up, not the auto emails causing delays after purchase.
Finally there is no 14 day cooling off period which for all normal estate egencies you get. You wouldn't need this if purchase/set up was transparent but it's not.
The product is a great idea but sadly the automation/admin/set up leaves you frustrated and out of pocket.