24 Hour Wristbands Reviews 

7,284
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, reviewers had a great experience with this company. Many customers are pleased with the product quality, often finding items arrive exactly as ordered and look great. People frequently highlight the quick turnaround times and efficient delivery, with many orders arriving sooner than expected or on time. The helpful service and easy ordering process also contribute to a smooth overall experience. However, some customers noted significant delivery issues, experiencing delays, missed deadlines, and misleading estimated arrival dates, even with expedited shipping. A few others felt product quality or accuracy was not as expected, citing incorrect colors, poor prints, or products not matching design proofs. Additionally, some reviewers mentioned unexpected charges, poor communication about order changes, or receiving different products due to company policy.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy, with many expressing satisfaction,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the great... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing extreme disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were quick and exactly what I ordered. I’m excited to use them for my wedding favors! I will say I wish there was more communication because I chose a small font size that isn’t very visible. I w... See more

Rated 3 out of 5 stars

I ordered magnetic name tags and paid a PREMIUM for the backs to be magnets. All the magnets came separate and require me to adhere them to all the nametag myself. Also there were inventory issues whe... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more

Rated 5 out of 5 stars

I just wanted to thank you for the great service and excellent quality on the lanyards. Everything came out perfect, and I really appreciate how smoothly the order went. Looking forward to worki... See more


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(7,284)

312 reviews in the last 12 months

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Rated 1 out of 5 stars

Order Approved, Rush Fee Charged, Then Canceled After Delivery Date

Avoid this company if your order is time sensitive.

I placed an order for custom matchboxes over two weeks ago and promptly submitted my artwork. My design was approved, my order was processed, and I was given an estimated delivery date. At no point was I told that the matchbox color I selected was out of stock.

To make matters worse, I spoke with customer service and paid an additional $99 for rush shipping to ensure I received the order in time for my event. Even then, nobody informed me there was an inventory issue.

Only AFTER my estimated delivery date had already passed did I receive a notice that my order was on hold because the matchboxes were out of stock. Shortly after, they simply canceled the order altogether.

This left me scrambling to find a replacement vendor less than two weeks before my event after wasting more than two weeks waiting on an order they apparently knew they couldn’t fulfill.

Inventory issues happen. What is unacceptable is approving artwork, processing an order, charging customers additional rush fees, failing to communicate stock shortages, and then canceling the order after the promised delivery date has already come and gone.

One of the worst customer service experiences I’ve had in a long time. If your event has a deadline, I would strongly recommend ordering elsewhere.

29 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

Rated 1 out of 5 stars

Untrustworthy Business

Two months ago, I ordered custom embossed wristbands as a fundraiser for a cancer patient with an inscription on the inside and paid extra for expedited production and shipping to meet a specific deadline. Near the deadline, 24 Hour Wristbands contacted me and said they could not complete the order as agreed unless I removed the inner inscription.

After multiple conversations with a third-party customer service team located overseas, I reluctantly agreed to remove the inside inscription so the order could still arrive on time. A few days later, the wristbands shipped.

When I received the order, the wristbands were not embossed as advertised or contracted for — they were simply printed on the outside. After contacting customer service about the issue, communication stopped completely.

I paid around $350 for a product that was not what I ordered and received poor customer service when trying to resolve it. Based on my experience, I would not recommend this company.

2 June 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

Rated 1 out of 5 stars

Used this company many times

Used this company many times, Gave them several weeks to produce what we needed with a deadline. After we called and emailed we have no product and were still charged with no refund. We will never use them again. You lost a good customer!

2 June 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

Rated 3 out of 5 stars

Still haven’t received refund after…

Still haven’t received refund after sending item
Back

25 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the disappointment and inconvenience caused. We truly appreciate you sharing your experience with us, as your feedback helps us continue improving both our products and our service. While we regret that this experience left you with a negative impression, we hope to have the opportunity to provide you with a much better experience in the future. Best Regards.

Rated 1 out of 5 stars

It arrived too late for the occasion I…

It arrived too late for the occasion I was using it for.
Would love to be able to return it!!!!!!

23 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 3 out of 5 stars

I thought the fans would be more sturdy…

I thought the fans would be more sturdy a little disappointed. I loved the design process and the outcome of that. I wanted a more durable one.

27 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 3 out of 5 stars

Took awhile to recieve the product

Took awhile to recieve the product. The wrisit lanyards are just okay, expected a little better quality. The site was over all good to use.

26 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 3 out of 5 stars

too took far long to receive but I…

too took far long to receive but I received

14 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 5 out of 5 stars

The product is exactly as it appeared…and is great!

The product is exactly as it appeared when I created the design. Super-fast shipping, and my design looks great! I created this design for my mother's celebration of life on relatively short notice. I am so thankful to 24-hour wristbands for the fast turnaround!

30 April 2026
Unprompted review

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