24 Hour Wristbands Reviews 

7,284
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, reviewers had a great experience with this company. Many customers are pleased with the product quality, often finding items arrive exactly as ordered and look great. People frequently highlight the quick turnaround times and efficient delivery, with many orders arriving sooner than expected or on time. The helpful service and easy ordering process also contribute to a smooth overall experience. However, some customers noted significant delivery issues, experiencing delays, missed deadlines, and misleading estimated arrival dates, even with expedited shipping. A few others felt product quality or accuracy was not as expected, citing incorrect colors, poor prints, or products not matching design proofs. Additionally, some reviewers mentioned unexpected charges, poor communication about order changes, or receiving different products due to company policy.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy, with many expressing satisfaction,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the great... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing extreme disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were quick and exactly what I ordered. I’m excited to use them for my wedding favors! I will say I wish there was more communication because I chose a small font size that isn’t very visible. I w... See more

Rated 3 out of 5 stars

I ordered magnetic name tags and paid a PREMIUM for the backs to be magnets. All the magnets came separate and require me to adhere them to all the nametag myself. Also there were inventory issues whe... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more

Rated 5 out of 5 stars

I just wanted to thank you for the great service and excellent quality on the lanyards. Everything came out perfect, and I really appreciate how smoothly the order went. Looking forward to worki... See more


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(7,284)

312 reviews in the last 12 months

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Rated 3 out of 5 stars

The package arrived late

6 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 4 out of 5 stars

Great custom product, bad shipping experience

As an end result, my product came out wonderful but I had a horrible experience with trying to get it shipped. I had to call and really fuss at them a week AFTER the 'estimated delivery date' as it was still showing in production, not even shipped yet. I had opened a service ticket online and the person I was chatting with through a service ticket tried to get me to pay an extra $100 to get it processed and shipped sooner...it was already a week late! The wonderful lady on the phone worked some kind of magic and got it processed and shipped so I received it on time for my cruise (they were custom beach towels for a group cruise). If they would have met or even came close to delivering on time, they would have gotten 5 stars!

15 May 2026
Unprompted review
Rated 3 out of 5 stars

only half was correct

I got the order on time, but it was not correct.

14 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 1 out of 5 stars

I do not recommend this company at all

I do not recommend this company at all. They shipped my items damaged and UPS refused to deliver as a result. I never received my items and 24 hour wristbands told me that I need to replace and pay for another order . Additionally, I would have to pay $500 to reship my items to receive it 2 weeks past my original guaranteed arrival date. I will not receive my items on time and might have to cancel my event. The customer service is horrible and refused to let me speak with a manager or supervisor. They offered no appropriate solution, but said I should ask UPS for a refund for the items. Which makes NO SENSE! I would not recommend use of this Compsny under any circumstances

13 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 3 out of 5 stars

Tracking info wasnt correct

Tracking info wasnt correct, couldnt get an answer on when it would arrive. Put in a ticket and didnt get a response. Randomly got the package

11 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 1 out of 5 stars

I’m still waiting for half of my order

I’m still waiting for half of my order. The customer service is laughable.

4 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 5 out of 5 stars

Great Customer Service

The item arrived on time, and the graphic turned out perfect. I originally uploaded a graphic that would have pixelated when printed, and I was pleasantly surprised when they actually called me to let me know. They helped me over the phone find a higher-quality image, which I really appreciated. You just don’t get that kind of personal attention from companies nowadays. I’m very happy with their customer service and would definitely order from them again.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

first order was for 40 coasters

first order was for 40 coasters, one was delivered but I was charged for 40. I submitted another order which never got filled and after multiple "tickets" submitted finally cancelled the order.

11 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 1 out of 5 stars

I made a slight error

I made a slight error, contacted them next day via the support site, called 2 days later, and they said it was too late at that point.

The support site than said that they made the adjustments, but no adjustments were made and all 300 bands are garbage.

21 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with 24HourWristbands / Netbrands Media Corporation.

I ordered 28 custom tote bags for a client-facing project. The order preview showed a small, centered, minimal design on both sides. That scale and layout were intentional and were a key part of the design.

What I received was materially different from the preview. The artwork and text were printed dramatically larger than shown, which completely changed the look of the bags. This was not a small production variation or a slight adjustment. The final product did not preserve the minimal design shown in the order preview.

Because of this, the bags were unusable for my client project. This put me in a difficult position professionally and forced me to place an emergency replacement order with another supplier and pay additional costs to keep the project on track.

When I contacted customer service, the company refused to provide a full refund and offered only 20%, claiming they resized the artwork because I did not provide exact dimensions. I do not think a customer should have to provide technical measurements just to receive a product that reasonably matches the visual preview shown during the order process.

In my experience, the final custom product did not match the preview, the company did not take responsibility, and their proposed resolution was not fair.

15 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

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