Great communication throughout the whole process! Mathew was sent previously by 24/7 Home Rescue - it's a great start when a company sends someone who already knows the system. He called to let me kno... See more
Company replied
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The emergency call agent was great, very informative, the issue was quickly processed and hassle free. Connor the plumber kept me updated on the times of arrival. He arrived within the time spe... See more
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The engineer Richard was excellent. He arrived on time and was very informative about my boiler, explaining which parts were needed and why. He had to get another part that he discovered was required... See more
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Easy sign up, very polite customer service rep, good initial price for the year having gone through a comparison site. This review is based on signing up and price this time round. Nothing has been... See more
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Company details
Written by the company
24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!
Boiler breakdown cover and home emergency cover, 24/7!
Written by the company
- When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.
- With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
- Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!
- At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.
Hassle Free Cover Plans
14 Day Cooling Off Period
Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner.
Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.
Contact info
Parkhill Business Centre, BB12 6TG, Burnley, United Kingdom
- 0345 3192 247
- enquiries@247homerescue.co.uk
- 247homerescue.co.uk
4.7
Excellent
102K reviews
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Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Adam the engineer was very professional…
Adam the engineer was very professional and explained everything he was doing. Top bloke
14 August 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Adam’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Great communication, efficient, no fuss, and quick!
Great communication throughout the whole process! Mathew was sent previously by 24/7 Home Rescue - it's a great start when a company sends someone who already knows the system. He called to let me know he was 30mins away, was efficient, and serviced the boiler without fuss, and left just as quickly.
14 August 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Mathew’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Stewart was very polite and carried out…
Stewart was very polite and carried out the service very efficiently.
14 August 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Stewart ’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Arrived on time and carried out the…
Arrived on time and carried out the service very professionally as akways
14 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Helpful and friendly.
14 August 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Thomas’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Great Boiler Service
I’m really pleased with the boiler service I received from 24/7 Home Rescue. The engineer who attended was professional, polite, friendly and very informative. He completed the service quickly but efficiently and took the time to explain everything clearly. I couldn’t fault the service I received from him.
I would, however, like to give some feedback regarding the appointment time slots. I was initially given a 3-hour slot of 9:45am–12:46pm, so I arranged my day around being available during that time and waited in all morning.
At around 12:30pm, I checked the tracking link myself and noticed that my engineer had been changed to a new slot of 2:26pm–5:26pm. I had not received any notification to tell me that the original appointment time had been changed. I then received a text at 2:14pm saying the engineer was on his way, with the appointment time changing again.
I completely understand that emergencies and unforeseen circumstances happen, but I don’t think customers should be given a 3-hour appointment window and then have that window moved by several hours without being informed. If a customer is given a specific time slot, they make arrangements around it, and changing it without notification means they can end up waiting in unnecessarily for hours.
I appreciate that sometimes delays are unavoidable, but in those circumstances I think the customer should be contacted before the original time slot has passed and given the option to rearrange if the new time is no longer convenient.
This feedback is purely about the appointment scheduling and communication, and does not reflect the engineer himself. The engineer was excellent and I would definitely give him 5 stars for the service he provided.
12 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Boiler service arranged 6 months in…
Boiler service arranged 6 months in advance. Called customer services who confirmed 3 hour time slot. 1hr 30 mins later informed by text that “due to unforeseen circumstances” my boiler service as cancelled. Had to call back to arrange an alternative date and they would be sending a subcontractor. Also took £40 out of my bank account for inhibitor on the day of the original appointment - when asked if the subcontractor would put inhibitor into the system got told no - they would refund £40 within 7-10 working days. Now waiting to see if new date for boiler service is cancelled! Have been a customer of 24/7 for over 4 years and this is the third time they have done this. Now considering position for when they send contract renewal through later this year. Didn’t even bother to respond to the e-mail I sent letting them know I was not happy.
12 August 2026
Unprompted review
Reply from 247 Home Rescue
Hi,
We are sorry for this poor experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
We’ve tried to find your details in our system; unfortunately, we cannot find that information.
Could you please share your reference number with us? This will enable us to investigate this further.
Kind Regards,
24|7 Home Rescue
kept well informed of when the engineer…
kept well informed of when the engineer was coming
efficient well manered workman, no complaints
13 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Very helpful and informative gentleman-…
Very helpful and informative gentleman- as long as the service meets expectations!
13 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Excellent service very helpful
13 August 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Great service
Communication was brilliant and the engineer arrived on time, was very thorough and helpful.
13 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Easy to use and move around.
13 August 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Excellent
Boiler service was done by Thomas He was very professional and excellent .
Experience with 24/7 was 5 star .
11 August 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Thomas’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
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