247 Home Rescue Reviews 

101,801
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 13,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and skilled engineers who arrive promptly, communicate clearly, and complete boiler services efficiently without any unnecessary fuss. Consumers also appreciate the straightforward sign-up process, finding it very easy to secure quotes at competitive prices alongside remarkably helpful customer support representatives. Some reviewers were not happy with steep price increases upon policy renewal and unexpected, high charges for necessary home repairs. A few other people also felt that strict policy coverage limitations, unexpected excess fees, and occasional appointment communication issues created notable frustration for households.

What people talk about most

Staff

People report positive experiences with staff, highlighting that engineers and customer support agents are... See more

Service

Clients share positive opinions on service, noting that engineers arrive on time and complete tasks... See more

Customer service

Customers consistently note positive experiences with customer service, praising efficient support and... See more

User experience

Consumers find user experience to be very satisfying, noting that the signup and access process is quick,... See more

Price

Reviewers share mixed feedback about pricing, with many highlighting competitive initial quotes and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication throughout the whole process! Mathew was sent previously by 24/7 Home Rescue - it's a great start when a company sends someone who already knows the system. He called to let me kno... See more

Company replied

Rated 5 out of 5 stars

The emergency call agent was great, very informative, the issue was quickly processed and hassle free. Connor the plumber kept me updated on the times of arrival. He arrived within the time spe... See more

Company replied

Rated 5 out of 5 stars

The engineer Richard was excellent. He arrived on time and was very informative about my boiler, explaining which parts were needed and why. He had to get another part that he discovered was required... See more

Company replied

Rated 5 out of 5 stars

Easy sign up, very polite customer service rep, good initial price for the year having gone through a comparison site. This review is based on signing up and price this time round. Nothing has been... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Gas Installation Service
  4. Insurance Agency
  5. Plumber

Written by the company

24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!

Boiler breakdown cover and home emergency cover, 24/7!

Written by the company

When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.
With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!
At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.

Hassle Free Cover Plans

14 Day Cooling Off Period

Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner. Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(101,801)

12,771 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

Would have been 5 stars but stone slot 8-4 is not helpful to anyone. Daniel our engineer was fast and efficient

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Daniel’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Very thorough

Very thorough, efficient, informative and polite.

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Very professional

Very professional

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Professional plumber local firm fast…

Professional plumber local firm fast efficient service.

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our plumber deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Excellent service, five stars!

The lady who helped me sign up was very helpful and had all the information required at her fingertips. Absolutely painless. She also brought some discounts to my attention as well.
All in all excellent service.

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

We have had great experience with the…

We have had great experience with the company so far,also booking the boiler check was straight forward. The visit smooth and speedy. Engineer Derek was lovely and helpful. Thanks

13 August 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Derek’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 4 out of 5 stars

polite and professional

polite and professional

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 4 out of 5 stars

Very professional engineer

Very professional engineer

13 August 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 4 out of 5 stars

The engeneer was professional

The engeneer was professional

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

ALEEM very professional

ALEEM very professional
Thank you

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that ALEEM’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Easy to complete a qoute and get a…

Easy to complete a qoute and get a great deal on breakdown cover.

13 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Great service.

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 3 out of 5 stars

Efficient

On time. Explained what he had done clearly.

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Great service from engineer very polite…

Great service from engineer very polite and prompt

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Engineer very professional excellent

Engineer very professional excellent

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Great price

Great price, easy to sign up. Very helpful.

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Excellent service.

From first reporting my claim to actually completing the repair took only approx 48 hours to complete...Excellent service and contact with

12 August 2026
Unprompted review
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Easy to use

Easy to use.

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

Rated 5 out of 5 stars

Excellent service

Excellent service

14 August 2026
247 Home Rescue logo

Reply from 247 Home Rescue

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look