I have been with 247 home rescue for over a year now. I have never been so satisfied with another company. 247 rescue customer service and rescue availability is on different level. They gave me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was given a three hour window on the morning of the service visit. This updated during the day. Was contacted by Shah to say he would be with me in 49 mins. He arrived within that timeframe, worked qu... See more
Company replied
Boiler service as part of the boiler cover was excellent and carried out by an engineer who was experienced and most of all, cared! (Try to limit the constant customer service calls though. Maybe... See more
Company replied
Really good service. Plumber booked within a couple of days, arrived as scheduled, polite and courteous, carried out repair with little fuss, left the place tidy. Could not fault service from start to... See more
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Company details
Written by the company
24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!
Boiler breakdown cover and home emergency cover, 24/7!
Written by the company
- When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.
- With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
- Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!
- At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.
Hassle Free Cover Plans
14 Day Cooling Off Period
Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner.
Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.
Contact info
Parkhill Business Centre, BB12 6TG, Burnley, United Kingdom
- 0345 3192 247
- enquiries@247homerescue.co.uk
- 247homerescue.co.uk
4.7
Excellent
102K reviews
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Happy with service
11 August 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Terrible service
Terrible service, charge you monthly then never service the boiler. We cancelled the policy and direct debit and they reinstated without permission and took 3 payments in one go.
Reply- information is under my surname (husbands name) in email today to your complaints team. It is against the law to reinstate a direct debit without express permission from the account holder, please reply to complaint. I do believe this should sit with ombudsman though as it’s incorrect practice and against FCA rules. I have written this review to warn others. Unless you are sat at home when someone calls to say there is someone an hour away you are never getting your boiler serviced. And we pointed out it’s 11 years old and you have it down as older and charged more and that was raised with someone on a call also.
11 August 2026
Unprompted review
Reply from 247 Home Rescue
Hi,
We are sorry for this poor experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
We’ve tried to find your details in our system; unfortunately, we cannot find that information.
Could you please share your reference number with us? This will enable us to investigate this further.
Kind Regards,
24|7 Home Rescue
Excellent service in bothmeanings
11 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Easy to sign up
11 August 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Hassan was very polite and quickly…
Hassan was very polite and quickly assessed the issue. He then carried out the repair very neatly and explained what he had done. Top job!
11 August 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Hassan’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
First Service with 24/7
Firstly I have to say I am new to 24/7 and so this is my first experience. The service itself seemed very efficient. Just one point of dissatisfaction was regarding the waiting for my service on the day. I was told I must be available from 8am to 8pm and when I asked if I’d be given a window on the day was told I would. But I was not. I tried ringing for an update as the engineers will have received schedules for the day but an automated answer said only that the engineer will ring half an hour before visit. This was very disappointing. However afterwards someone did get back to me very promptly when I sent feedback on this and apologised saying I should have been given a window and made a note to follow up on why it hadn’t happened so it doesn’t happen again. So all in all I was very pleased with the customer service responding so quickly and the efficiency with which my service was handled. Thank you 24/7
11 August 2026
Unprompted review
Reply from 247 Home Rescue
Hello,
We apologize for all the trouble. Please accept our apologies for the inconvenience. We will take this on board and make sure this instance doesn’t take place again.
Your concern has been directed to the complaints team. They will investigate thoroughly and get back to you asap. Kindly bear with us until then.
Kind Regards,
24|7 Home Rescue.
The engineer was punctual
The engineer was punctual, did his job well and gave me some good advice on how to maintain my central heating system.
11 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Really happy with my service engineer…
Really happy with my service engineer was really helpful and polite highly recommend
11 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Very professional
Very professional. Shane knew what he was doing and explained in way I could understand on how to turn heating on. He found out whilst servicing that the timer was broken and returned to fit the new one about 1 week later. Well done. Really pleased.
11 August 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Shane’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Great service
11 August 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Boiler service
The reminder for our annual boiler service had an easy to use booking link attached. I was able to book a same day appointment. The lovely gentleman who carried out the service called ahead and arrived at the appointed time. The service was completed, verbal feedback given and a certificate sent by email. I really don't think that they could do better. Chris
10 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Excellent service to set up account
Excellent service to set up account, well explained and tested by advisor
11 August 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Highly recommend
Cannot fault the service I received from 24/7. I needed an engineer for a boiler issue and was able to make an appointment and have an engineer attend within 24 hours. Jagdev, the engineer, kept me up to date with his arrival time, he was polite, informative, he explained my issue, had the parts to fixed my boiler. A very polite young man.
Would highly recommend 24/7.
10 August 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Jagdev’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Very professional and took time to…
Very professional and took time to explain safety aspects. Very happy.
11 August 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
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