Had a phone call with them before decided whether to go with them or not and they were helpful and polite. Certainly much cheaper than my existing provider by a considerable amount. The signing up pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All the support I needed to renew my policy. And the cost for the coming year was only slightly higher than last year. Only improvement I would suggest is to be given the option of a paper copy of my... See more
Company replied
I am 83 and find not having paper copy of my policy not what I want. But the operators made things much easier for me thank you,Martin Turner
Company replied
It’s still the cheapest option available, but when they offered a continuation, they offered worse terms than when I applied again using a new email address.
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
189K reviews
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Reply from 1st Central Insurance
Hi
We're so glad you found it easy to insure your car with us online. We appreciate your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We appreciate your five-star review! We are so glad you found our communication great and our service to be of great value.
Emily
The insurance fee is really affordable
The insurance fee is really affordable, so glad to be part of this great community
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased to hear that you find our insurance fee affordable and that you're glad to be part of our community. Thank you for your positive feedback!
Emily
Hassle free good service
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found our service hassle-free and good. Thank you for your positive feedback!
Emily
Very helpfull and quick servi
Very helpfull and good service price also good ,nice explain
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased to hear you found our service helpful and our pricing good. We appreciate you mentioning the clear explanations as well. Thank you for your wonderful feedback!
Emily
Excellent service and a competitive…
Excellent service and a competitive price. The process was quick, simple, and easy to follow. My policy documents were available straight away, and I’m very pleased with the overall experience. I would definitely recommend 1st Central
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased to hear you received excellent service and a competitive price. We're glad the process was quick, simple, and easy, and that your policy documents were available straight away. Thank you for recommending us!
Emily
Website was clear and easy to follow
Website was clear and easy to follow, no messing around
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found our website clear and easy to follow. Thank you for your wonderful feedback!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our company great and our pricing good. We truly appreciate your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our service quick, efficient, and competitively priced. We truly appreciate your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found everything very easy and straightforward. Thank you for your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found the setup easy and straightforward. Thank you for your positive feedback and kind words.
Emily
ry happy with price savings money
Very happy with price savings money. Helpful and more for value for money 💰
16 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you're happy with the price savings and found our service helpful and great value for money. Thank you for your wonderful feedback!
Emily
i do not like the fact the insurance is…
i do not like the fact the insurance is on auto renewal,and i couid not see how to switch off this system on my computer .perhaps you could tell me how this is done.
16 July 2026
Reply from 1st Central Insurance
Hi
We appreciate you sharing your feedback regarding the auto-renewal system. We are truly sorry to hear about the difficulty you experienced in trying to switch this off online. We are always working to improve our systems and will take your comments into consideration.
Emily
Reply from 1st Central Insurance
Hi
We're glad to hear that our policy documents are clear and easy to understand. We appreciate your feedback.
Emily
absolutely impossible to contact
absolutely impossible to contact have been trying for two days to add a temporary driver, impossible to log into account constantly being blocked, or saying I do not exist, ask the BOT to add a temporary driver it says it does not understand, ITS A CAR INSURANCE
16 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We appreciate your feedback and sincerely apologise for the difficulties you've experienced trying to contact us and add a temporary driver. We understand your frustration with the account login issues and the chatbot not understanding your request. We're sorry for the inconvenience this has caused.
Emily
Quick an easy
16 July 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Easy to use website and better price…
Easy to use website and better price than i had been offered
16 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found our website easy to use and that our pricing was better than what you had been offered elsewhere. Thank you for your wonderful feedback!
Emily
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