Had a phone call with them before decided whether to go with them or not and they were helpful and polite. Certainly much cheaper than my existing provider by a considerable amount. The signing up pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All the support I needed to renew my policy. And the cost for the coming year was only slightly higher than last year. Only improvement I would suggest is to be given the option of a paper copy of my... See more
Company replied
I am 83 and find not having paper copy of my policy not what I want. But the operators made things much easier for me thank you,Martin Turner
Company replied
It’s still the cheapest option available, but when they offered a continuation, they offered worse terms than when I applied again using a new email address.
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
189K reviews
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Reply from 1st Central Insurance
Hi
We're so glad to hear you successfully found what you were looking for! Your positive feedback truly brightens our day.
Emily
It is so easy to navigate the website
It is so easy to navigate the website, totally uncomplicated. Response is always 100%. Very happy.
16 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found our website easy to navigate and that you're happy with our response times. Thank you for your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Really easy to join & very friendly
16 July 2026
Reply from 1st Central Insurance
Hi
We appreciate your five-star review! We are so pleased to hear that you found our service easy to join and very friendly. Thank you for your kind words.
Emily
It was very quick and easy
16 July 2026
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our service to be very quick and easy. We truly appreciate your positive feedback!
Emily
Avoid
Website kept crashing and once finally completed quotation it hadn't registered my 3 points on my licence. 2 weeks in to my policy they added £350 to my policy as I didn't tell the truth. I explained and complained with no joy. Asked to cancel but that would have cost £200. Steer clear
2 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We are truly sorry to hear about your frustrating experience with our website, the issue with your license points, and the subsequent policy adjustment. We appreciate you bringing this to our attention and will review your feedback to improve our processes.
Emily
Fantastic service and quick online
Fantastic service and quick online . Also had great customer service when I had to call reguarding an enquiry. Great process and offers really happy
16 July 2026
Reply from 1st Central Insurance
Hi
We're delighted to hear you had such a positive experience with our service and found our online process quick. We're also glad our customer service team was helpful with your enquiry.
Emily
Reply from 1st Central Insurance
Hi
We're so glad to hear our instructions were easy to follow. Thank you for your wonderful feedback!
Emily
Took me two frustrating days
Took me two frustrating days. Form filling was fine simple to follow.adds were clear but getting from basket to buy was a nightmare. Shut it twice. Gave up in frustration tried next day. After two blips at basket stage all was OK .maybe a glitch
When it worked it was fine just very time osuming having to refill the firm three times.
16 July 2026
Reply from 1st Central Insurance
Hi
We appreciate you taking the time to share your experience. We are truly sorry to hear about the difficulties you encountered with the purchasing process, especially the repeated issues at the basket stage. We understand how frustrating it must have been to spend so much time on this, and we regret any inconvenience caused. We are actively investigating this potential glitch to prevent future occurrences and improve our customer journey.
Emily
Very easy from start to finish
Very easy from start to finish, great price for my age cheapest quote I could find. First class service
16 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found our service easy from start to finish, and that we could offer you such a great price. Thank you for your wonderful feedback!
Emily
Reply from 1st Central Insurance
Hi
We're happy to hear that our service was fast, efficient, and easy to source. We appreciate your positive feedback!
Emily
So far so good
Initial purchase and set up great. Proof of the pudding will be if I need to make a claim.Pleased so far
16 July 2026
Reply from 1st Central Insurance
Hi
We're so glad to hear that your initial purchase and setup went smoothly! We appreciate your kind words and look forward to providing excellent service should you ever need to make a claim.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that your renewal was easy and that you found our pricing to be competitive. We truly appreciate your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our renewal price and service to be excellent. We truly appreciate your positive feedback!
Emily
Quick and simple to set up
It was quick and simple to set up a new policy and I saved a fair bit of money.
8 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found setting up your new policy quick and simple, and that you were able to save money. Thank you for your positive feedback!
Emily
Never made a claim so experience is…
Never made a claim so experience is limited. Could be cheaper. Otherwise OK.
16 July 2026
Reply from 1st Central Insurance
Hi
Thanks for your feedback! We're glad to hear that everything has been okay for you so far. We appreciate you taking the time to share your thoughts.
Emily
Reply from 1st Central Insurance
Hi
We're so happy to hear you've had such a magical experience with us over the years! We truly appreciate your loyalty.
Emily
Reply from 1st Central Insurance
Hi
We're so pleased to hear that you found our online setup easy and our pricing competitive. Your positive feedback is greatly appreciated!
Emily
So easy to use x
16 July 2026
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our service easy to use! Thank you for taking the time to leave us a five-star review.
Emily
Excellent service with an East to…
Excellent service with an East to understand website and application process
16 July 2026
Reply from 1st Central Insurance
Hi
We are so pleased you found our service excellent and our website and application process easy to understand. We appreciate your positive feedback!
Emily
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