Waste my £11.89 GBP, not able to use
Waste my money and time. At first, I thought it was the official EE website to top up, so I completed the purchase. Then realized I was not able to use the credit/voucher because my current EE mobile phone had no credit to call to redeem the credit. I contacted their help thru chat box. She said my purchase cannot be refund even if I was not able to use the voucher. She said because the PIN was generated, it was ALL in the policy. I should contact EE to figure out.
Reply from On Top Up
Hi Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen