received refund
didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely something. Took less than 24 hours to get refund on route. The other time i used the website the top up came through immediately.
9 February 2026
Unprompted review
Reply from On Top Up
Hi Sherry,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen