I bought a vinyl and it arrived broken…
I bought a vinyl and it arrived broken in half. I opened a ticket with pictures and all the needed information and I get an answer asking for pictures. I also checked the box that the main package was not damaged and I got an email after that asking if the package was damaged. I chose the option to get a new vinyl instead of the money back and at the end, without explaining why, they sent the money back. Why even bother having a ticket system if the information we put on it is not looked at.
Reply from Muziker
First of all, thank you for reaching out and providing detailed information about your order. We understand your frustration and sincerely apologize for the confusion regarding your ticket.
It seems there was a miscommunication in our system which led to your request for a replacement being processed as a refund instead. I understand that this is not what you wanted, and I apologize for any inconvenience caused.
If you still wish to receive a replacement vinyl, please let us know.