The mattress was delivered on time and…
The mattress was delivered on time and seems to be of good quality. However, it would have been a flawless experience if a pickup service for old mattress is also provided, even for a small fee.
Reply from Matratzen Discount
Hello Abhilash,
Thank you for your feedback! 😊 I am very pleased to hear that the mattress was delivered on time and that you are satisfied with the quality.
Your suggestion for a pick-up service for old mattresses is understandable and we think it's a great idea, but it's not feasible for us at the moment. As we don't have our own shipping service and only deliver with GLS / DHL, we can't have GLS/DHL take away old mattresses, which are usually bulky goods.
I'm sorry that you had to take care of the disposal yourself, I know it's a hassle :)
I hope you have many relaxing nights on your new mattress!
Sleep well and sweet dreams! 🌙