Topped up and didn’t see the auto…
Topped up and didn’t see the auto renewal, so been paying £23.78 a month and didn’t see it until now. God knows how long I have been paying and lost my phone ages ago. It would have been nice of them to alert me to the fact I hadn’t used it up, Not good.
Reply from On Top Up
Hi Wendy,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen