Additional costs - exploiting young couples
Our neighbours appointed Adam Joseph for a party wall agreement. On phoning Adam, he did not appear to know who we were, despite representing our neighbour, and in his words he was 'walking his dog and not near his computer' at the time of the call. We phoned again a short while later, and he had still not checked to understand who we were. When describing some of the plans over the phone, he appeared to have no knowledge of what we were talking about and clearly did not do his homework. All very frustrating.
The icing on the cake was when we were sent an additional bill of £175 which was apparently added as he needed to let our neighbour know that we had made amendments which they had requested. On having some rather stern words with Adam over the phone, I was fobbed off with an excuse that 'the heat had got to him' and that he had a family member in hospital. Not really sure how that affected his ability to charge us £175 for a phone call to our neighbour. I was more than happy to walk the 15ft to next door and tell them myself. We then received multiple apologies once he had been caught out and once the agreement was complete we were asked to write a recommendation! PFFFT
Be careful with this company - they try and add on costs for whatever they can. We are a young couple, and it felt like they were trying to exploit that.