very sad experience
Hello,
I am very sad and angry with the UPS carrier after reading that the package was refused and returned to Slovakia. I never refused the package because no one notified me, and simply because I had a phone problem, nothing was offered, such as taking the package to a pick-up location.
This is my last experience with you. I am therefore waiting for my order to be canceled and a refund via PayPal.
Please keep me informed as soon as possible.
Mr. Rocha
Reply from Muziker
Dear Mr.Rocha,
We are truly sorry to hear about your experience with the delivery, and we understand your frustration.
We want to clarify that we do not have direct control over the delivery process with UPS, but we always aim to ensure the smoothest possible experience for our customers. From our side, we try to keep customers informed throughout the delivery process, and we regret that there was a lack of communication in your case.
Regarding the return and refund, we will be happy to assist you with your refund through PayPal as soon as possible. We will make sure to keep you updated on the status of your order.
If you have any further questions, please don’t hesitate to contact us.
Kind regards,
