Disastrous Experience with MySalon.ie
My experience with MySalon.ie was not just disappointing; it was a complete letdown. Initially, they recommended the hairdresser, Janet, but she failed to show up for my appointment. This left me in significant distress, attempting to style my hair on my own in a hotel room on a Saturday morning, without a brush, for a crucial event I had been preparing for a year, with over 1200 attendees. What's even more disheartening is that their professional-looking website is highly misleading. It gave me the false impression that I was booking a reliable and responsible service. However, when the hairdresser failed to show up, they took no responsibility for her actions and directed me to their terms and conditions. They didn't even read my last message. I deeply regret not reading the terms and conditions before using their 'booking service' because it appears to be a one-way street.
I was left on my own when the person they recommended didn't show up, and it was a crucial day for me. I was misled by their professional-looking website when I decided to book the service through them. Even though Booking.com is also 'only a platform for booking' and doesn't own the hotels, they offer alternatives or compensate when something goes wrong. My mistake was trusting this business. I've learned my lesson, but I feel sorry for future customers who might experience the same disappointment I did. My important day was ruined, and I don't want others to go through what I experienced.