Very disappointing
I got my nails extension done in last week of October 2022. The technician was struggling to get them on. This process took close to 1.5 hrs. I was patient as the staff were friendly. In about 3 hrs time nails started falling off. I called them and informed. They asked me to come over the next day. But next day morning they called & informed that the technician was unavailable asked me to come the day after. I asked if anyone else can do it but the manager said we want the best person to fix it. Their expert staff should have done it in the first place. By the time I visited the day after 4-5 nails came off. Very disappointing. They took a look at other nails too and said it was not sturdy so they have to re do it completely but they didn’t have the time to fix it. Asked me to come during the weekday. I had already told them that I was going on a vacation and wanted to get it done for that. I didn’t want to go through the entire process again as I was not confident with their expertise. So a staff took off all the other remaining fake nails and scrubbed the nails so badly to get them off. My nails were so damaged and have been breaking since. They said they can’t do a refund as it is part of Penneys. But I can get some services done with them for the amount I had spent. There were no other services I require there. so I asked them if they could give me gift vouchers for that value instead and they refused to do so too. Complete waste of €75. They didn’t even give me a note stating they owe me service worth that money. Total disappointment & bad customer service.
20 October 2022
Unprompted review
