No refund for returned items, impossible to reach them
I have yet to receive the refund for the items I have returned almost 3 months ago. I have emailed them several times about this, and have received one reply saying that they have received the returned items and would look into the refund, and then nothing happened. I have also tried to call their number but always get a standard response from their answering machine. Will never buy from them again.
02-19-2026: Re the response by Noella below (I cannot reply to it directly): after having sent several emails without a reply, I finally received the refund of the items in august 2025, 4 months after returning the items.
Reply from Noella Fashion
Dear Annemarie
Thank you for your review. We are truly sorry to read about your experience and the frustration you describe regarding your refund.
It is certainly not our intention for a refund to be delayed — especially not for the length of time you mention. Once a return has been registered, refunds are normally processed as quickly as possible. However, in rare cases, errors or delays can unfortunately occur in the process.
Based on the information in your review, we are unable to identify your specific case, but we would very much like to investigate this immediately. Please feel free to contact us directly at info@noellafashion.com
with your order number so we can review your case and ensure that your refund is handled correctly.
If you have previously contacted us without receiving a final clarification, we sincerely apologize and would be happy to personally follow up on your inquiry.
We hope you will give us the opportunity to resolve this matter properly.
Kind regards,
Noella Fashion 💌