Hannah

I placed an order here nearly a month ago. I got a dispatch email a few days later, then nothing. No tracking number. The wine has never arrived and when I emailed their customer service and messaged them on Instagram I have been ignored. I am now having to go through my bank for a refund. Shamefully bad company, avoid buying from them

I was really excited to try this service having (probably stupidly) seen it posted about by an influencer I follow. My first order wasn’t delivered by DPD so I had to literally throw it all in the bin when it arrived the day after. I had no delivery notifications or emails about it even being dispatched which was off.

The butter chicken is meant to be one of the “most popular” dishes … the chicken was vile. Pink, chewy offcuts that tasted awful. How are you going to advertise this meal as having slides of gorgeous chicken breast and then send a version that I couldn’t even finish? I appreciate food pictures are going to look different than the real thing but the contrast between what they advertise and what was received was stark. The customer service was good and they were responsive.

I ordered a dress waited almost two weeks and nothing happened then they refunded out of the blue with 0 explanation. Another girl on Instagram commented to say she’s had the same experience as me. Then over 2 weeks passed and I didn’t even receive the money back into my account nor did they reply to my emails. I ended up having to dispute the transaction with my bank. In the meantime they sent me an email saying my order was cancelled as they’re moving warehouses. Inadequate excuse and awful customer service, avoid.