Ben

Hi Ben,

We’re really sorry for the confusion and the frustration this situation has caused.

Although the courier confirmed that the parcel hadn’t been delivered, it wasn’t officially declared lost. At the same time, due to stock availability, we weren’t able to arrange a replacement on this occasion.

As a result, we’ve processed a full refund for you. We completely understand this wasn’t the outcome you were hoping for, and we’re sorry for the inconvenience and disappointment caused.

Kind regards,
The Cotswold Outdoor Team

Hi Ben,

Thank you for the 5-star review, I am pleased you were happy with the service received. We look forward to hearing from you again soon. - Michaela.

Hi Ben

Thank you for your awesome review dude. We are so happy to see that you have gotten another awesome order with us. We love seeing this happen for our customers ❤

We are so happy to see that your order arrived swiftly and in great condition 😊. The team are always working to make sure they keep your order in the best condition they can and for all the items to be in ther for you!!!!

We do hope that we will be seeing you again in a future order and from us all here on Total Cards, we thank you for choosing Total Cards for your TCG needs!!

Hi Ben. Thank you for the 5* review. We are so happy to hear that your order arrived with you quickly and safely and on release day. We are glad you have had no unhappy moments and we will do our best to make sure this is the case with each and every order. Thank you for choosing to shop with us and from the whole team here at Total Cards another massive Thank you

Hi Ben

Thank you for taking the time to review us here on TrustPilot. We are glad to hear that this has arrived with you swiftly, we are happy our teams were able to sort out any problem you had with your order, they are always happy to help :D. Thank you for your custom and we cant wait to see you in a future order :D

Hi Ben. Thank you for the 5* review. We are so happy to hear your appreciation for the experience that you have had with us. We are incredibly sorry that we were unable to source part of your order. Hopefully, we can have a more reliable and efficient supply source to avoid these issues. We are glad we still managed to send out the rest of your order to you though. Thank you for your custom and from all of us here at Total Cards another huge Thank You

Hi Ben. Thank you for your 5* review. We are so happy to hear your appreciation of our fast and safe delivery and that you were kept in the loop with your delivery. With all the issues still going on with delivery around the world we do our very best to get orders to customers as quickly and as safely as possible. Thank you for your custom and from all of us here at Total Cards another massive Thank You

Hi Ben. Thank you for the 5* review and we apologise for not keeping you informed when your order was dispatched. Normally this is an automatic function. We are glad you got your order though and that you can enjoy it whether it is for playing, collecting or for a gift. Thank you for your custom and from all of us here at Total Cards another massive Thank You

Hi Ben. Thank you so much for the kind 5* review. We are happy to hear your order reached you quickly. We do try our best to make sure this is the case for every customer. Even with the delivery systems in the turmoil that they are currently in around the world. Thank you for your custom and another great big Thank You from the entire team here at Total Cards

Hi Ben


Thank you for the awesome review dude :D we are glad to hear that this has arrived with you swiftly and in great condition, We love seeing you in our orders :D. Thank you for your custom and we cant wait to see you in a future order maybe soon ;)

Thank you Ben for leaving a review, We're glad to hear that you received your order in great time. We look forward to seeing you again really soon, don't hesitate to reach out to us if you require any assistance.

Thanks for leaving us with your feedback! Glad that your items arrive fast and safely. If there is ever an issue please get into contact with our customer service team and we would be more than happy to help you. Thank you again for choosing to shop with us and we look forward to seeing an order from you again soon.

Thank you for leaving us your feedback, we appreciate the 5* review. If there is ever a problem with your order, please don't hesitate to contact our support team, they will be more than happy to help. We hope you have an amazing rest of your day!

Hi Ben

Thank you for the awesome review dude :D. We are glad to hear that these arrived with you swiftly and in great condition :). We cant wait to see you in a future order :D Thank you for your custom and we cant wait to see you again :D