New Zealand
Review of bluebungalow.com.au
Quality down, price up. Returned two items to NZ address. Now told will get my refund when it gets to Australia! Seems its only somewhere for mail to be received for forwarding on here in NZ. I have no control over it once signed for in NZ as it has been. Totally unimpressed and won't deal with them again.
Review of Optically.co.nz
Agree with another review - I asked if frames in stock as needed urgently before going to hospital. Specifically used as seemed to be NZ site with Johnsonville office. Now seems they are coming from Australia, or is it elsewhere via Australia? Disappointed since reply acknowledging my urgency made no reference to it coming from overseas and now won't receive in time.
Appreciate reply - its not a complicated prescription, I just wish you said when we emailed to allow for it to come from overseas because by the time it arrived I will be 250km away so no use for intended purpose. Strange too that optically.co.nz doesn't come up in companies search? Just be transparent - the product seems good just don't understand your reluctance to say you're an intermediary for product sourced offshore.
Reply from Optically.co.nz
Hi Liz,
We apologize for the confusion and inconvenience caused by the delay in receiving your glasses. We understand the urgency you had and deeply regret any disappointment you experienced as a result.
We would like to clarify that orders with complex specifications can take up to 14 business days to be completed. Also, while we have an office in Johnsonville, all orders are processed from our lab in Sydney, Australia. We understand that this was not explicitly communicated to you however is mentioned on our webste, we apologize for any miscommunication or misunderstanding that may have occurred.
We sincerely apologize for not addressing your urgency however we strive to provide transparent and accurate information to our customers, especially when it comes to delivery times and locations. As informed by our support staff your glasses have been dispatched and will be delivered to the shipping address provided in the next 1-2 business days.
We are committed to rectifying the situation and ensuring that you receive your glasses as soon as possible. We have taken note of your feedback and will work on improving our communication and providing more accurate information regarding product availability and delivery timelines.
If there is anything further we can do to assist you, please do not hesitate to let us know. We value your satisfaction as a customer and appreciate your feedback.
Regards
Team Optically.
Review of Zmasterminepte
Scam - what others have written could be me! Tracking number which appears legit and in NZ Postal system but delivered to different address different town and weight did not match (under 500g NZ Post said - so unlikely a bodyboard fitted in). Must send some small items to some customers then use tracking number to scam others. Don’t buy from them!
Review of TheMarket
Absolutely useless. Told me after long delay they had contacted company who was ‘third party supplier’ - turned out that meant an automated message. Chased up again and it was on its way. Now saying ‘received’ but has not been delivered and trying to find where it was delivered still resulting in stock standard ‘we’ll look into it’ type response. Would never buy from them again - useless middlemen. Today found company Linen Connections and have gone direct but not holding my breath.
Review of Optimalprint
