Ireland
Review of Mysalon
My Salon provides an excellent service. It's very easy to book an appointment and if there are any issues, customer service will jump in and help. My hairdresser came on time and was exceptionally professional and talented. I hope to continue to use My Salon.
Review of Laundryheap
I don't recommend unless you are happy to take the risk that your items will be returned damaged.
It was my second time using the service. Purchased a wash and iron of bed sheet. It was returned unironed and covered in blue lint. Covered. I urgently needed the sheet but no effort was made to resolve the issue quickly or that day. Instead they said it would take 24 hours for a response from the specialist team.
It was a stressful experience. Work had been so busy and I used the service to save time, not create work for me.
I'll never use them again.
Edit note following company's response: they offered to pick up the sheet and fix the issue over 24 hours later...after I had spent over four hours washing, removing the fluff, ironing etc.
Reply from Laundryheap
Hi Hannah,
Thanks so much for your review, we are very sorry to hear you had a negative experience with our Laundry service. We take feedback like this highly critically for the improvement of our services.
We can see you received your order not in the pristine condition it should have arrived in, our sincerest apologies for this. We offered a free of charge reprocessing but can see you denied this, so we provided you with a discount on your order.
Our sincerest apologies once again here, it's certainly not the experience we wanted for you at all.
Best regards,
Team Laundryheap
