Bradley Lansdale

Dear Bradley Lansdale,

We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.

Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.

Warm Regards,

Charise

Dear Bradley,

Thank you for your review, I am sorry you are unhappy with your recent encounter with Staysure.

I m sorry to hear that you have not been able to access your online account. I called you today to discuss this but there was no reply, I left a brief voicemail. I have checked your account and can see that you have now been able to log in to the account successfully. I have as a back up emailed the policy to the email address we have on file for you.

Once again, please accept my sincere apologies for the inconvenience and any frustration caused.

Kind Regards
Michelle

Dear Bradley,

Thank you for your review, I am sorry you are unhappy with your recent encounter with Staysure.

I m sorry to hear that you have not been able to access your online account. I called you today to discuss this but there was no reply, I left a brief voicemail. I have checked your account and can see that you have now been able to log in to the account successfully. I have as a back up emailed the policy to the email address we have on file for you.

Once again, please accept my sincere apologies for the inconvenience and any frustration caused.

Kind Regards
Michelle

Hi Bradley.

Thank you so much for your review. We're sorry to hear you feel that way about us. We also have a variety of ways to contact us for help or support and I've listed a few below for you.

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7305 327 112
Facebook: https://www.facebook.com/virginmedia
Twitter: https://twitter.com/virginmedia
Forums: https://virg.in/VMforums

Thanks,

Sabrina

Thanks for your review Bradley, and I'm sorry to hear that you feel this way about Virgin Media.

Do feel free to give our team a call on 0345 454 1111 or 150, and we will be best placed to assist you on this matter and discuss any concerns you have with the account.

Thanks,
David

Hello Bradley, We're really sorry to hear about your experience with the service. Should you wish to seek additional support, please send us via a Private or Direct Message on one of our social channels: Facebook @UPS.UK or Twitter @UPS_UK. -Ana

Dear Bradley Lansdale,

Thank you for taking the time to leave a review.

I'm really sorry to hear that you've had issues when trying to print out a shipping label, its even more disappointing that you've not found our customer service team to be helpful in regards to this problem. I can assure you feedback will be passed onto the relevant departments so we can improve on the customer experience we're providing.

Moving forward, please email me directly via (ukcustomer.focus@dhl.com) stating *Trust Pilot* in the subject bar so I can help you further with this matter.

Kind regards,

Amrick