Seller didn't deliver the quantity I…
Seller didn't deliver the quantity I ordered, only the number of noodles that could fit into a box.
Seller thinks in terms of box sizes, and not customer satisfaction despite paying nearly £10 for delivery!
We transacted, I specified the amount of noodles I wanted, and you decided to amend the amount and refunded me the difference because you didn't want to pay extra for a bigger box to fit in two noodles which I paid for.
Did you care to ask me if I wanted to progress with the order since you made a material change to our contract? No, you proceeded with the order and sent me 18 out of 20. Did I ask for 18? Did I pay for just 18? I paid for 20 boxes of noodles.
Cora, how do you expect this review to make you look? What does this behaviour suggest about how you do business?
I sent an email to the seller asking them why they refunded the difference - Cora explained they only had 18. So why did you let me order more than 18?
Reply from The Secret Asia
Dear Megumi-Mukesh,
Thank you for taking the time to share your feedback and for supporting our small business. We truly value every order we receive and completely understand your disappointment regarding the missing items.
As a small independent shop with limited stock, there are occasions when our inventory doesn’t perfectly reflect what’s available in real time. We do our best to keep everything accurate, but sometimes items sell out quickly or go out of stock just as we’re preparing an order. In your case, we had 18 packs available and issued a refund for the two missing items before your order was dispatched.
I’m very sorry that I didn’t respond to your email sooner — it seems it may not have reached me and could have ended up in my junk folder. Regarding the refund, each pack was £1.50, so the £3 refund for the two items is correct.
Just to clarify, your shipping charge wasn’t affected by the missing packs, as the parcel size and weight remained within the same category. The delivery cost of £9.95 was automatically calculated by our system based on the total parcel weight (18 packs of 5 noodles — 90 packets in total) and the delivery area via DPD. For lighter parcels, our rates start from £3.95 with Royal Mail or £5.50 with DPD for items under 5kg.
We completely understand how frustrating this situation can be. Even large retailers such as Tesco or Sainsbury’s occasionally face similar stock issues — something you might also have experienced with delivery services like Deliveroo or Uber Eats. We hope this helps to put our situation as a small local business into perspective.
Once again, we’re truly sorry for any inconvenience caused and appreciate your understanding and continued support. If you have any further questions or concerns, please don’t hesitate to get in touch (info@thesecretasia.co.uk) — we’re always happy to help.
Best wishes,
The Secret