Over Promised and Under Delivered
Having been told that my ebike conversion kit was in stock, I placed and order for next day delivery. Seven days later it arrived with a missing item. I telephoned the same day and was promised that the item would be sent out to me.
A week later, the part hadn’t arrived, but was told that the item had been delivered to me. When I questioned this and requested the tracking number, I was advised that it wasn’t sent out, but would be.
One and a half weeks later and a trail of emails, false tracking information and broken promises, I have resorted to entering a PayPal dispute to ask for a partial refund because I have had to order the missing part from elsewhere.
I am a key worker and I am unable to use my bike to commute until I have the part.
I am really disappointed by the false promises. If a company hasn’t got items in stock or have not despatched items (as their despatch note had been checked), they should inform the customer, so that they have a guided choice, rather than advise that the item has been sent out and causing distress!
I really don’t like leaving bad reviews, but I have really been led on a wild goose chase with this company. The idea was that I would receive my kit, take a day to fit it and continue commuting to work on my bike, but two weeks is just too much to lead a customer astray.