MT

Mr Trevor Turner

United Kingdom

Reviews

Review of OnBuy.com

Rated 1 out of 5 stars

Product not delivered, part reimbursement, waiting on remaining balance

Ordered a product that was not delivered, with an excuse that the courier was unable to locate my address. Supplier cancelled the order, had to chase repayment, which was credited £8 less of the actual purchased price, had excuses that the balance is being processed and PayPal at fault

2 March 2026
Unprompted review

Reply from OnBuy.com

Mr Trevor Turner,

We regret to learn your order wasn't delivered and that you experienced issues with the refund amount. We're sorry for the inconvenience caused by the courier and payment discrepancies. I have requested further information from you through Trustpilot to allow me to locate your order and assist as soon as possible.

Have a great day!
OnBuy Trustpilot Team

Review of Jones Bootmaker

Review of Vivid Doors

Rated 1 out of 5 stars

Inability to supply ordered items…

Doors arrived on the second proposed delivery date
Arrived incomplete missing the fittings to convert to a barn door configuration
Have ignored emails requesting where the missing items are,.
When eventually answered the phone their response was items are out of stock
Yet would not comment as to why we received no communication yet given two delivery dates.
Unable to confirm when the items will be delivered
Had to cancel my contractor, now may not receive an installation date before Christmas
So presently I have two items not meeting their product description

3 November 2025
Unprompted review

Reply from Vivid Doors

We are sorry to hear of the issues you have experienced with your order.

Unfortunately, when picking orders for delivery a stock discrepancy was discovered on the sliding barn kits, this affected a handful of orders. We were in the process of contacting all affected customers to advise of this issue, however can only apologise if you hadn't been contacted before delivery took place.

We understand that this is frustrating and an inconvenience. This isn't the level of service we wish to provide our customers with, so as soon as we receive the stock of these items we will be prioritising the affected orders and will get these out to you as quickly as possible.

Again we can only apologise for the inconvenience this has caused you.

Review of Effective Home

Rated 1 out of 5 stars

After an installation on 1st May

After an installation on 1st May, I am still waiting to receive warranty documents and the full set ov documents to allow an application for SEG
I was advised this was part of the process but all i am getting are ignored emails.
As for clearing the rubbish, I had a text on a Friday evening around 730pm saying that someone was outside to collect the rubbish had been collected not able to connect to thectext number, 10 days later I had to remove the rubbish myself

9 September 2024
Unprompted review

Reply from Effective Home

Hello Trevor,

Thank you for contacting us, We are sorry you are not happy with the experience you have had with Effective Home.

Our Customer Care Team have tried to contact you today to discuss the issues. We can confirm the handover documents including warranties were sent via email on the 13th of May, we have had these resent again today. The document that is outstanding is the DNO, this is with the grid and out of our control. We have chased them but unfortunately, we have no time scale of when this will be sent to you.

We will continue to chase them on your behalf and update you on any progress.

Feedback is important to us both positive and negative, it’s how we learn and develop as a business.

Kind regards
Effective Home


Review of licencesafe.co.uk

Rated 1 out of 5 stars

I entered into what I assumed was a…

I entered into what I assumed was a legitimate government Web site
Entered personal details
Next I knew was a ridiculous charge on my bank account from this company
Searched for this company found an email address, submitted complaint with explanation and gave instructions not to proceed
8 hours later an acknowledgement from them
Several more emails then am email at 2100 more than 24 hours later claiming that they have processed my application disregarding my previous emails
Also strange that their last email was 5 hours after they took funds from my account
Currently have notified action fraud and my bank taking action

8 April 2021
Unprompted review

Review of Toolstation

Review of e-Rewards

Rated 5 out of 5 stars

An excellent opportunity

An excellent opportunity to express my views

17 January 2020
Unprompted review

Reply from e-Rewards

Hi Trevor,

Thanks so much for your review.
We're so pleased to hear that you enjoy taking surveys! It's great to have you in the community.

Best wishes,
The e-Rewards Team

Review of L&G

Rated 2 out of 5 stars

High renewal cost

High renewal cost, unable to connect with call centre to discuss against lower quotes or cancel renewal

27 February 2019
Unprompted review

Reply from L&G

I'm sorry to hear this. Please email your details to gisocialmedia@landg.com and we can look into this for you.