Vitaly Basin

ANEX TOUR cheated me that was later officially confirmed by the decision of and the Consumer Rights Protection Center (CRPC). Also the aforementioned decision obliged ANEX TOUR to refund me the amount I spent to eliminate the inconvenience caused to me by actions of ANEX TOUR.
Up to this moment ANEX TOUR (a.k.a SIA "Baltic World") had not refunded the money and had not responded to reminders about the need to comply with the CRPC's decision.
This gives reason to believe that ANEX TOUR (a.k.a SIA “Baltic World”) is acting dishonestly and may not be able to fulfill its obligations.

Wishing to buy the gift for Christmas I have ordered the smartwatch with the indicated date of delivery: on 23rd of December. However on 22nd of December I received the notification that the order will arrive on 27th of December, i.e. only after Christmas.
I have contacted the customer support service with the relevant complaint, however they could only offer me 5€ gift certificate as a compensation for the inconvenience caused by the late delivery.
Due to the fact this was not the first time Amazon delays the delivery date indicated while making the order, I was totally upset and disappointed. All my arguments about the necessity of receiving the order before the Christmas (as it was supposed as a gift) were ignored. Also the customer support service ignored that if I was informed that the order will not arrive before Christmas I would order the item elsewhere.
So I wished all the Amazon representatives to receive only 5€ gift certificates for Christmas.
From this moment on I quit ordering on Amazon because they don't respect the delivery terms provided and also they don't care about the circumstances caused by late delivery. It seems they no longer care about their customer' interests.
I don't recommend to make any order on Amazon if you wish to get your item on time.

I would like to complain about discrimination on the basis of language I faced in Pandora store in Riga (Akropole Riga mall).
On September 19, 2025 I entered Pandora store willing to buy jewelry for my daughter. Together with her we have chosen the article I wished to buy and I called for the shop assistant Anastasia. I referred to her in Russian but the shop assistant replied in Latvian.
I have referred to the shop assistant Anastasia several times in Russian drawing her attention to the fact that I am speaking Russian. However she consistently and intentionally continued to speak with me in Latvian, refusing to speak any other language. Moreover she declared that she is going to speak with me only Latvian as it is the only official language in Latvia.
The significant fact is that Anastasia's native language is not Latvian and she spoke Latvian with a clear Russian accent. The other fact is that Anastasia did not offer me to speak English, German or any other language, but insisted that we should speak Latvian, even ignoring if I don't speak Latvian.
As the result of such behaviour of the shop assistant Anastasia was my refusal to buy anything in Pandora store - I quit and found another store to spend my money.
Later on I sent the claim to the local management of Pandora store. They replied me very fast and provided me with the following information:
- they checked the case and have not found any problem with the behaviour of the shop assistant;
- they are convinced that in accordance with the law the shop assistant should speak with all the customers only in Latvian as it is the only official language in Latvia.
The local management of Pandora store could not provide me with the information about the exact name or article of the law according to which it is prohibited to speak with the customer in any other language if the customer asks for. After the store management declared that the shop assistant should speak only Latvian with all the customers I asked the exact question: if the shop assistant would speak Latvian also with the customer from England, Germany or France - on this question I have received the answer that the shop assistant will speak with such customer in English.
By such manners the local management of Pandora store in written confirmed that the shop assistant should avoid speaking Russian with russian-speaking customers in the country where Russian is a native language for 50% of inhabitants.
The mentioned above fact reveals the unfair treatment of a person because of their native language is considered to be linguistic discrimination or discrimination on the basis of language. The direct prohibition on use of Russian language is exactly the sample of linguistic discrimination. The fact of such prohibition is confirmed by e-mail sent to me from the office of the local management of Pandora store. The most interesting thing is that the local store management persistently wrote me responses to my complaint in Latvian, even though I had contacted them in Russian. This not only indicates discrimination, but also a lack of basic politeness!

The fact mentioned above gives me not only the reason to consider that the local Pandora store comites the linguistic discrimination, but also that Pandora store is not willing to sell Pandora products to russian-speaking customers whereas such customers are not welcomed in Pandora store. I think it is a good reason to avoid Pandora stores.

Late dispatch, problems with delivery, bad communication.
On 09.04.2025. I sent the inquiry about the delivery date for the item I wish to buy. I have received the following answer: "the delivery will be made as soon as we have received the money". I don't think it it very polite and comprehensive answer, but ok, I can bear it. The delivery date was important for me, because I needed the ordered item before 16.04.2025.
Immediately after the that I made a SEPA payment, which means the payment was received by ALTERNATE within one hour (that was also confirmed later). Inspite of the mentioned fact the ordered item was dispatched only on 15.04.2025., i.e. with 6 days delay! Before the item was dispatched I contacted ALTERNATE several times and received absolutely low-detailed replies.
Today 15 days passed since I paid for the item that should be delivered "as soon as we have received the money" (as it was declared by ALTERNATE) and I still not received it. Also I am still not informed about the date of delivery.
Yesterday I have informed ALTERNATE that I still have not received the ordered item and they replied that "it is no longer possible to determine why the goods were only shipped six days after receipt of payment". Also ALTERNATE did not provided me with the expected date of delivery and refused to investigate where is my order.
It seems, that the purchased item is lost by ALTERNATE or their carrier. However ALTERNATE is not willing to take any responsibility for this fact.
For this reason I would not recomment anyone to deal with ALTERNATE, at least avoid making the advance payments.

UPD. I can confirm, that I have received the purchased item on 25.04.2025. However it took three days to get it after the item arrived to Latvia and I would receive it even later if I would not spend my personal time calling the carrier at least dozen of times trying to organize the delivery.
The main problem is that the representative of ALTERNATE.de (Mr. Sina Shahyari) did not provided me with the exact and correct information before the order was made. For this reason I was misinformed about the delivery date. The second problem is the choice of the carrier made by ALTERNATE.de or the communication between ALTERNATE.de - obviously, it is not my duty to organize the delivery (if I paid the seller for delivery services) and to motivate the carrier to fulfill its obligations. Due to the both mentioned reasons I received the purchased item only 16 days after the payment was received by the shop - within this period I would receive the item even from China!
So it is obviously, that ALTERNATE.de has serious problems with communication and delivery of the purchased items.

Loss of the cargo or delayed delivery.
We have agreed the delivery at the specific time. The person appointed by the recipient waited for more than 2 hours, but ACE Logistics did not deliver the cargo.
ACE Logistics did not inform the recipient of the late delivery or rescheduling. On my first request the carrier answered that the information about the transportation could not be found (although the day before its representative called me and offered the time of delivery). All the other phone calls were totally ignored by ACE Logistics and left unanswered.
At this point there is reason to believe that ACE Logistics has lost the cargo, which has been reported to the sender.

On January 27 I have ordered the gift for my wife on St. Valentine's day. It was indicated that the expected day of delivery is February 12.
On February 12 I have contacted the seller and informed, that the item still not arrived. Moreover the tracking information has no updates since February 4. The seller asked me to wait a couple of days more.
On February 15 I have contacted the seller again and informed, that the item does not arrived. Due to the fact it was a gift for St. Valentine's day and it does not arrived on time, I asked for refund and initiated the refund procedure.
Since that moment I contacted AliExpress several times requesting the refund and informing, that the ordered item does not arrived even till March 8. I have also informed that the tracking information has no updates since February 4. Nevertheless I still have not received the refund.
AliExpress informes me that I still have to wait ignoring the fact that I am waiting for almost 6 weeks and there is no chance that the ordered item will arrive! I have asked AliExpress several times about the refund, I have told them that I will not need this item one month after it should arrive. I have also told them, if there is no update of tracking information for more than month - the item is lost! No result, AliExpress refuses the refund.
I guess it is shame for such a big company as AliExpress to delay the refund in this case. I don't think I will ever order anything on AliExpress.

UPD. The most stupid thing: after I have posted this complaint AliExpress sent me the message, that they have checked the case and found that the item is on its way to me. In fact AliExpress ignored again that the delivery should be completed before February 12 and that the tracking information has no update since February 4 - the reply of AliExpress is absolutely formal and illogic!

Two weeks ago I called Luminor Eesti to speak about leasing services they provide. Our company has already signed one leasing agreement with this bank and we would like to discuss the possibility of another one.
I tried to reach Mrs. Elena Nevzorova, as she was responsible for the previously concluded agreement. However someone else answered and after I explained the purpose of the phone call I was asked if I am the member of the board of the company whereof I was calling. Due to the reason I was not, the representative of Luminor Eesti informed me, that I should not call the bank, because the bank is not going to speak with anyone being no the member of the board of the company.
I have explained that I need to speak about the general conditions and if they would be suitable for the company, the member of the board will continue the negotiations. After that the representative of Luminor Eesti promissed to inform Mrs. Elena Nevzorova about my phone call and to ask her to call me later. However I was informed, that maybe I will not receive the back call.
After two weeks passed neither me, neither our company received no back call from Luminor Eesti.
For the reasons mentioned above I am absolutely disappointed by the quality of communication with this bank. It is absolutely unacceptable! It seems, that the clerks of Luminor Eesti still adhere the communication traditions of Soviet period and they don't care about impressions made on customers.
I hope noone will deal with Luminor Eesti, because this bank is not opened for new deals and the bank is not customer-friendly at all!

My family was travelling with SunExpress from Tallinn to Antalya and back in June 2024. The trip to Antalya was without surprises, however on our way back to Tallinn the representative of SunExpress charged me 20€ for check-in in the airport.
I have told the representative that I wasn't informed about the possibility of online check-in and about the fee for check-in in the airport, but inspite of this I was charged.
After I returned back to Tallinn I have checked the rules and regulations of SunExpress and noticed, that the fee for check-in in the airport should be applies only for flights booked after the 1st of June. However my flight was booked in March. For this reason I submitted the claim on 20th of June, but still I have not received any answer.
So I am sure that I was charged without any legal reason and, moreover, SunExpress avoids communication with the customers. Because of this I am going to submit the relevant complaint to European Consumer Center and request their assistance in this case.
In addition it is worth mentioning, that during the check-in in the Antalya airport the representative of SunExpress informed me about the overweight of my baggage. However this information appeared only when the baggage moved away and it was already impossible to get out all the heavy stuff of the bags. So, actually, I was deprived of possibility to avoid paying the fee for overweight. And it seems to me that it was done with the certain reason to charge the relevant fee. This fact also does not supports the good name of SunExpress.

Absolutely awful experience dealing with Booking.com. All evening spent communicating with customer support center trying to check-in to the booked apartment. Each separate phone call leads to the new support manager and each of them promisses to solve the problem. However, none of them did. As the result - booking was cancelled with no reason and my wife and kid stay outside in the alien city.
I have submitted the claim to the dispute resolution center but they even don't confirm the receipt of the claim. Moreover Booking.com is ignoring my request to confirm the receipt of the claim and the customer support center is not answering on my questions. Several days already passed since I have started the dispute, but still no any answer received.
I recommend anyone not to use Booking.com services because they try to avoid responsibility at any chance. They will charge you but will not help you with the booking in case of any problem. Your dispute with the hotel is none of Booking.com business, all of the problems are only yours.
For all distress I had with Booking.com I wish them go bancrupt.

According to the information on Coinpot web page they should make a free weekly payout of my funds direct to my bitcoin wallet. For a long time such payout is not happening and they are ignoring all my complains and requests.
I have submitted three or four claims and I have not received any answer. It seems, Coinpot is absolutely scum. Everyone should avoid dealing with it!