Late dispatch, problems with delivery, bad communication.
Late dispatch, problems with delivery, bad communication.
On 09.04.2025. I sent the inquiry about the delivery date for the item I wish to buy. I have received the following answer: "the delivery will be made as soon as we have received the money". I don't think it it very polite and comprehensive answer, but ok, I can bear it. The delivery date was important for me, because I needed the ordered item before 16.04.2025.
Immediately after the that I made a SEPA payment, which means the payment was received by ALTERNATE within one hour (that was also confirmed later). Inspite of the mentioned fact the ordered item was dispatched only on 15.04.2025., i.e. with 6 days delay! Before the item was dispatched I contacted ALTERNATE several times and received absolutely low-detailed replies.
Today 15 days passed since I paid for the item that should be delivered "as soon as we have received the money" (as it was declared by ALTERNATE) and I still not received it. Also I am still not informed about the date of delivery.
Yesterday I have informed ALTERNATE that I still have not received the ordered item and they replied that "it is no longer possible to determine why the goods were only shipped six days after receipt of payment". Also ALTERNATE did not provided me with the expected date of delivery and refused to investigate where is my order.
It seems, that the purchased item is lost by ALTERNATE or their carrier. However ALTERNATE is not willing to take any responsibility for this fact.
For this reason I would not recomment anyone to deal with ALTERNATE, at least avoid making the advance payments.
UPD. I can confirm, that I have received the purchased item on 25.04.2025. However it took three days to get it after the item arrived to Latvia and I would receive it even later if I would not spend my personal time calling the carrier at least dozen of times trying to organize the delivery.
The main problem is that the representative of ALTERNATE.de (Mr. Sina Shahyari) did not provided me with the exact and correct information before the order was made. For this reason I was misinformed about the delivery date. The second problem is the choice of the carrier made by ALTERNATE.de or the communication between ALTERNATE.de - obviously, it is not my duty to organize the delivery (if I paid the seller for delivery services) and to motivate the carrier to fulfill its obligations. Due to the both mentioned reasons I received the purchased item only 16 days after the payment was received by the shop - within this period I would receive the item even from China!
So it is obviously, that ALTERNATE.de has serious problems with communication and delivery of the purchased items.
Reply from ALTERNATE.de
Hello Vitaly Basin.
Thank you for your honest review,
We sincerely apologise for the extended processing and shipping time.
You have requested and received an offer for a tumble dryer from our range in Germany for delivery to Latvia. We ask for your understanding that in such a case we will wait for receipt of payment before we can make any statements about the approximate delivery time.
The delivery dates on our homepage Alternate.de are given for deliveries to Germany. Deliveries to other European countries will of course take longer. Unfortunately, we have no influence on the route planning of the Latvian haulage company that picks up your goods from Dachser at the border. The customer will receive a dispatch confirmation by e-mail. As soon as the consignment is dispatched.
Your purchased item has not been lost. According to the consignment tracking and the corresponding proof of delivery, the washing machine was delivered to you by a Latvian haulage company around midday one day after your evaluation. We will be happy to send you the proof of delivery on request.
We apologise for the longer delivery time to Latvia and the inconvenience this has caused you.
With understanding regards
Your Alternate team