Trying to finalise your account is a nightmare
I was at the end of my contract & found a cheaper deal than Talk Talk - spoke to two ladies for over an hour on the 31Oct to explain I wasn't continuing with my broadband with them ( Talk Talk
- Rang again on the 11th November to confirm this & told me I hadn't informed them - they call there number the Retention number - & I can see why
Today I received an email telling me I will be billed until the end of December
My new broadband started on the the 11th of November
Talk Talk mention me paying them another £94 - that's two months payments - - telling me about how I will receive the box to return there equipment - - - I would not recommend this company to anyone as they speak to you as if you don't understand - & repeat there terms & conditions while you trying to get them to understand your leaving -