Susan Jane

The prompt response to my claim initially,reported on Saturday and an appointment given for a surveyor to attend my property on Monday between 8am- 12 midday.
The claim form online was easy to complete, and excellent communication ensued from then.
The surveyor made contact to give an update on time of arrival. The surveyor was courteous, professional and extremely knowledgeable. I felt reassured during the process and was contacted later in the day with a decision. An excellent example of how insurance claims should be handled.

Easy to order. Competitive price. Arrived promptly.

On time, delivered with care.

I contacted customer services re a faulty item and received an abrupt and curt reply,stating you could not help any further.
I am extremely disappointed that my issue could not resolved. I have been a loyal customer for many years and do not return items. On this occasion I was completely let down. Susan Jane.

Delivered on time. Great company.

Excellent customer service. Always acknowledged when you enter the shop. Friendly staff who go the extra mile to ensure you find the perfect holiday. Joy was extremely attentive and helpful in finding us our future cruise.

We always have a positive experience at Barrhead Burnley, from entering the shop and being greeted by the friendly team to finding our perfect holiday.
Staff go the extra mile to ensure everything is covered. Special thanks to Jolene, Kathryn and Julie who provided excellent customer service.

Easy to navigate. Acceptable and realistic quotes which resulted in me purchasing car insurance.

We have dealt with Catherine and Jolene who were both extremely knowledgeable, friendly and helpful in helping us book 2 cruises. We asked Jolene if she could search for a 1 week holiday, gave her our price range and areas we might be interested in, including 4/5 star hotels. Jolene came up with 4 excellent examples and they were exactly what we were looking for. We get a friendly welcome every time we go into the shop, with acknowledgement and attention straight away. Thank you Susan and Peter.

Prompt delivery. Quality product as described.

Kathryn was very knowledgeable and efficient. She found us a great holiday at a good price.

Call back requested. Gemma called back within 30 mins. Gemma was able to meet my request to exchange tickets. Very friendly and extremely helpful.

Prompt delivery. Quality of item was perfect and as described. Ordered an artificial bamboo tree. Competitive price aswell.

Phoned this morning and spoke with Kerry. Kerry was very friendly, calm, helpful and understanding of my problem. She dealt with the issue to my complete satisfaction. Excellent customer service. Thank you.

Prompt answering of phone. Tim and Peter helpful offering to return my call when I had chance to peruse my quote sent to me on e mail. Efficient service. Would recommend Insure and Go.

Customer service was efficient and helpful. Appropriate insurance cover available and explained well.

Maddie was very professional, extremely helpful and informative. She found us the best deal for our cruise.

Delivered promptly. Packaged well.

Goods arrived promptly as advertised. Quality of products excellent. Good value for money.