Micheal

NT LifeShop promotional offer on aftershave and perfumes etc all looked legitimate, had seen the social media feed before, had purchased discounted aftershave before- so no apparent concerns.

ORDER confirmation, tracking etc all looked legitimate and then the links stopped working, site details no longer found etc.

Have I been scammed, Yes given the absence of response, no order received and now the website site etc is no longer available.

So be aware that not all users of t.shopifyemail.com are genuine.

Visit at 3pm today in the Rushmere store for two purchases and staff could not have been more helpful!

Wanted the Settlers of Catchan card game also and was able to get one copy, that was found in the storeroom, following a busy weekend of sales.

Visit to Portadown venue at 4pm, mostly all clean seats/tables, soft background music and good coffee (extra shot requested).

Staff friendly and overall a very enjoyable visit.

The sensory overload of gym background music at a high volume combined with a circuit training class at an even higher volume is ridiculous.

I mentioned same to the class instructor and she basically blanked me, as the Class had started. I felt fairly certain the music then went a decibel up again even though I mentioned the sensory overload.

NO consideration for individuals not wanting loud music (9am Sunday)or how they might feel, if loud music and different artists simultaneously is being pumped out at high volume .

Hence the one star review today.

Visited on Sunday made the Wednesday booking for 5pm based on a planned trip to Raffin Island.

Sunday's meal was fine, customer service less so but the location and seafront view overshadowed any disappointments.

Wednesday's experience not so good. The Maître D had not made the booking, so for a meal with guests during the Golf Open that was frustrating.

We were however seated, assured of a good service and eventually served (restaurant was not overly busy) yet when asking for a 2nd slice of bread with the Mussels were charged 50p- so much for making amends and the Maître D' assuring us of a good service, having taken the bread request.

Overall the food is better than the customer service in my opinion.

At Craigavon and Portadown outlets, I'm increasingly frustrated at seeing only Trainee Barista on the T-shirts and no other staff members.

Some of my frustration is empathy and due to the difficult customers they have to deal with, and on more than one occasion at a coffee shop, I've intervened on behalf of staff or asked them how their day is going: my wife was a waitress and barista, so I have a sense of their frustrations.

The absence of good customer service training is often apparent as tables are left uncleared and the floor is littered with food crumbs. Which is just an unpleasant customer experience but if no senior team members or staff available then perhaps another coffee shop becomes a better choice?

Strangely, I have yet to receive a negative experience at the Newry Cafe Nero, so whoever is managing that venue, well done.

So please, stop leaving the Trainee Barista unsupervised as they need support and encouragement as customer understanding, only extends so far when paying for a service.

40pts weekly gain in activities yet its a scratch card guess, sitting on the sofa to find a Stanley. I dislike the gamble approach, why is it not Points based for all applicable REWARDS?

I used to be able to rationalise the £53 monthly premium through the benefits but now its basically a Weekly free cup of coffee at Cafe Nero as my Customer benefit, on Points earned, following the Vitality Corporate decisions on their Point earned benefits. So my Premiums increase and my Benefits lessen, is how I see it.

The Itsu 25% discount (new benefit) has no apparent value for me, given absence of stores in Northern Ireland. Have raised the concerns, suggesting an alternative to no 'AVAIL'.

Also, the 10 month annual review for the annual premium, marked me at Gold despite achieving Platinum. Very DISSATISFIED on that tactic.

Overall, the Vitality Programme has lost something in their customer modelling profile I believe. Hence why, I'll definitely look at other providers in January, for better customer benefits as now it is just a STANLEY GUESS, to remain with Vitality Health.

As an update, Vitality did phone me and whilst I felt it was good customer care, I still feel frustrated by the overall experience to date.

Although, if they do update the Stanley program, from what I deem is a scratch card approach and introduce say 50% off at Cafe Nero as a substitute for Northern Ireland, given the absence of Itsu branches then that would start to make me hesitate in changing my health care provider.

Have dabbled in too many different websites and paid exorbitant fees, this time I know what I'm getting and what I'm paying. A professional service without a fuss,