Hayley Eyles

Great prices, fast delivery & good quality

I have had nothing but headache with Cigna for the last 10+ day. So angry right now! I took a policy out earlier in December, and at the time of payment the advisor Gary Bishop dealing with my account said that the payment wouldn’t go through on my French bank account, so I gave him my English bank details instead which went through ok. However a day or 2 later we noticed that the money had been taken out on both accounts!
I called Gary who contacted the billings department & said that it would be refunded within 5 day. Over 10 days later and still no money in my account. So yesterday I called again and was over 1 hr in total on the phone trying to resolve it. I was passed through to departments that couldn’t help me or I was cut off! In the end I was told that Gary would call me back without fail the next morning (today) Guess what, no call back. In the end I had to cancel my teaching classes this afternoon to try and call again to sort it (losing money doing this!!) I broke the record this time and ended up spending over 2hrs in total on the phone. Again I was passed around, cut off, told again that Gary would call me straight back, which again he didn’t. I have spoke to Chris, Bianca & Susan plus others who’s names I didn’t get. By the time I spoke to Susan the last one I was beyond angry, and demanded to speak to a manager (the billings dept was closed she said, although she could put me through to cancellation dept if I wished!) She said I would have to wait 24 hrs for a call from a manager, which I said won’t happen as tomorrow is Xmas day! She just said that company policy doesn’t allow her to transfer me to a manager. WHAT... even after all I have been through!!! In the end she said there was nothing she could do and put the phone down on me. Absolutely disgusting service. I have wasted my time & my money and have still gotten no further ahead. They were quick to take my money & were constantly phoning me when I was looking to take out a policy. But after sales is horrendous. Nothing will happen now until next week I assume, so enjoy my money that is in your account whilst I go without!! If a manager would like to call me tomorrow as promised I would be happy to take the call, but I guess he/she will be to busy tucking into their Xmas dinner! Don’t worry about me as you obviously don’t care.

This doesn’t even deserve 1 star. If there was a minus I would give it!
Absolute rubbish customer service & bullish tactics.
Use this company at your own peril.
I have spent so much time on the phone at my cost, and still unable to speak with a manager. Being told up to 10 weeks, and that’s after they send me an email first from the complaints department! 10 weeks!! What kind of service is that?
Also Swinton, don’t reply asking me to contact you, I have already spent enough time on the phone doing that. I am waiting for you to contact me, but I won’t hold my breath!!!

Update from initial review.
Good on the part of appliance direct, I did actually recieve a phone call as requested before 8:30am from a lady called Penny who redeemed my opinion of the company. I did decide to keep the cooker as like I said in my 1st review I am happy with the look of it, it was just the website was very misleading in the description ( I hope they will now change this)
I have accepted the offer made, which is actually £60 not £50.
Unlike the 1st person that I spoke to, Penny was understanding and friendly in her manner, so thank you to the quick response I am happy to say that I would now consider using appliance direct again.





First time I have bought something from Appliance direct. Initial service I have to say was very good and efficient.
Unfortunately after that things went down hill. The website wasn't very clear on the description of the cooker I was buying, So when I rang to purchase I confirmed on the phone that the one I was buying was gas hob & electric oven as the details said mixed fuel. The person on the phone said it was, so I went ahead with the purchase.
Day before delivery I recieved a text to say that it would be delivered between 7:15 - 9:15. So my husband arranged to go to work later. 10am still no delivery! So I rang up the del company to be told that there were too many deliveries on the van so they had to get another van in, and couldn't say when my delivery would be that day. I was given the drivers number so called him. He explained that they were still in Northampton and had 5 drops to do before ours so wouldn't be with us till later. I asked them to call me when they were on there way as both my husband and me were now at work. Delivery in the end was after 4pm.
My husband called me after the del to advise that the oven was all gas not electric oven. I called customer service and was told that someone would call me back the next day. I have already re arranged for a gas man to come out the next day to fit it, so needed an answer there and then. No way was I getting one. Instead I was told that ALL the managers were in meetings so nothing could be done. So I asked to speak to a senior advisor instead. Guess what, they were all in meeting too. (lots of meetings for so late in the day!) I asked them to listen to my call, again only the manager can do this. Realising I was getting nowhere I asked that I get a call back before I go to work tomorrow at 8:30am, even this couldn't be guaranteed. So will wait and see.
I have nothing bad to say about the product, it actually looks nice, it's just not what I thought & was told I was getting. But I need a cooker as I have now gotten rid of our old one. As I said at the beginning I was very impressed with the service at the start, but after service is a letdown.
I will now see what time I get the promised phone call tomorrow.

Worse company ever. Our house in france is insured with them, and there was a localised wind storm which damaged the roof tiles & ridge tiles.
We sent our quote along with pictures as they asked us too, and have now been told that they wont pay out because they cant prove that there was a storm in that area when it happened.
Anyone who lives in this area of France knows that wind storms can be very localised, and wont appear on the Meteo. One hamlet can be affected and another not.
CLEARLY the roof has been damaged. Why pay for insurance if they wont pay out.
Would love to know how many others have had similar problems. We will be looking for a new insurance company. If you wish to respond SWISS LIFE I look forward to it, but I don't suppose you will!!!

Poor service and very tired rooms. We had to swap rooms due to a broken shower and it smelt bad (musty) You cannot walk around the bed, and all the furniture is very tired and worn. Even the front door to the rooms don't always lock properly. We had very poor service in the evening at the restaurant, and after 1hour waiting to be served, we ended up leaving and going somewhere else to eat!! We definately will not be returning, even though we will be back in the area again in the near future. Campanile you have lost our business. Hotel B&B offered better rooms and service.

Firstly I would like to say that I am happy with the product I received, I ordered a double wardrobe & chest of drawers and it looks great.

However, I am very unhappy with the service I received. I wont go into full details and I have already sent a detailed email to AHF. But we had issues with the delivery information we were given in store & what actually happened when the furniture arrived. This caused us a lot of hassle & upset.
When I tried to call customer service when the delivery drivers arrived, I was told that there was nothing they could do and I would have to call the store where I bought it from. Which I then did & I got an answer phone message to say it doesn't open until 10am (it was around 9:30am that I called) So I had to call back later, when I did, I didn't get much further, so I asked to speak to a manager, I was told he wasn't available, so said I was happy to hold, but then got told that the manager wasn't in the store today, so I asked to speak to a senior person. After some umming & erring I was told that the senior person was with another customer, so would have to call me back. I did get a call back though after a while & was given info contrary to what the delivery drivers told us.
In the end we ended up sorting the issue out ourselves which cost us time & money.

But what has really annoyed me is that after sending them an e-mail nearly a week ago expressing my frustrations and saying that I will wait to see how they deal with my complaint before posting on trustpilot, I have had no response from them, not even an acknowledgement!!
Things can go wrong, I get that, but it is the way a company deals with this afterwards that shows how good or not they really are, and so far I am very disappointed with the service I have received despite the fact that the product is good.
I have now sent them another e-mail, so lets wait and see if I get a response to that one. Will keep you posted.

UPDATE
I have now received a phone call from AHF following this post who have apologised for my aftersales experience, and offered a compensatory amount, which I have accepted. As I said to the manager & in my e-mail I am more than happy with the product, just the service afterwards that let them down. Hopefully this will be looked at now for future customers. Thank you for getting back to me, its just a shame that it took this post for it to happen. I am still happy to recommend the product though.

Virgin mobile need to sort out their lack of service. My husbands phone suddenly had 'no service' then it changed to sim not working. Rang customer service and after a lot of questions, they said they will send a new SIM card as this was the problem. The new card arrived, my husband put it in and guess what..... Still no service. He couldn't even attempt to activate the SIM card because the area that you had to tap on the phone was greyed out. After another long conversation yet again they said we need to send you another SIM card!! Although my husband argued that this one was already a replacement, they still insisted that he needs to wait for another card. So, yet again another SIM card arrived today and low and behold it didn't work!! Phone call number 3, can you see a pattern developing..... So after another long conversation and being passed to around 6 different people they now decide that they need to have the phone back to see if it can be repaired, but not only that he would have to claim it off the insurance even though he has done nothing to it. He asked if it was possible to upgrade it a bit earlier instead for the same monthly payments as he needs a phone for his work, but that was only possible if he finishes of paying this contract 1st. So now he will have to wait for them to send an envelope to return it to them, he will then have to wait to see if is repairable and either returned, or get a replacement on insurance. What a load of rubbish. He needs a working phone, he is missing calls and money as he is self employed. WHAT ARE VIRGIN DOING? NOTHING! I bet if it was RIchard Branson they would give a better customer service, so why can't all customers be treated as important. I will be suprised if I even get a response from this, as the little guys don't seem to matter to Virgin, even though we have been with them for a few years. Maybe time to change.