Dan

A supplier refunded me for an item that didn't arrive. As I'd categorised the payment in QB I needed to categorise the refund to balance the books. Only to find out recording refunds isn't included in my payment plan! QB prompted me to upgrade my plan to the next tier up, which is two and half times the current subscription price!

I've been considering switching to a different online accounts platform and this has definitely made up my mind!!! These services should make life easy, not stressful! The cost of the refund is less than the cost of the subscription upgrade!!!!!

Used this website for at least 10-15yrs. Never had a bad experience. Years ago mainly with physical media. More recently buying digital media such as PS Wallet top ups - which are great as you save a bit compared to buying on the PS Store.

A good service for parcel price comparison. Wish it didn't list postage costs on the labels though. Hence the 4 stars instead of 5. Reason why below...

If I charge a recipient £5.50 to post something to them but the label shows £3.50, some of them think they've been conned. The cost I charge the recipient is for postage AND PACKAGING. Some packaging for fragile items can cost £2-3 a go unless you buy in bulk - which isn't something I can justify. I'm not profiting off of P&P fees I pass on. But the prices listed on postage labels can lead some to think I am.

Parcel2Go - please remove the prices off the labels!

Filing a confirmation statement in 2024 = pretty straight forward and painless.

Filing a confirmation statement in 2025 = a 2 day process involving circling the three different websites to (1. One Login, 2. Companies House and 3. Web Filing) and generally not getting anywhere.

Managed to verify my ID and then had to use a Directors Personal Code to file my confirmation statement. But the personal code had not been provided and wasn't listed on my Companies House account. Left it a day hoping it would be emailed to me - nope. Checked the 'manage account' section of the Companies House website again the following day - still nothing.

I tried closing the browser, logging out, clearing the cache and cookies, using a different browser, logging in on my phone, on a laptop - nothing, nothing, nothing!

The online service isn't even performing at 1 star right now.

Only giving 2 stars as once I eventually got through on the phone (20min wait) the two people I spoke to were sympathetic and efficient at helping me obtain my personal code so I could finally file this year's confirmation statement.

I've had constant problems watching streaming TV services from my bedroom - the TV is in the room next to the WiFi hub and no more than 10 metres away. But TV is unwatchable 90% of the time. Ran several speed tests on the Virgin app and the result came back POOR every time. Contacted Virgin to enquire about a WiFi booster. Was told they'd send a technician out, but if the technician decided there was nothing wrong, I'd be charged £25. Totally unfair in my opinion - on the day they attend it could be the 10% of the time the wifi signal is just about bearable. 3 months of having next to no WiFi signal in a room next to the Wifi hub and a virgin Internet speed test which has come back POOR 3 times in a row should surely be enough. Anyway, it turns out the WiFi booster adds another £10 per month to your bill! Needless to say, I turned that rip off of an offer down. I've since been harassed almost daily with unwanted phone calls offering me an upgrade to a better but more expensive tariff. I've told them I'm not interested but they keep calling! Every year virgin media bombard me with reasons to leave whilst hiking up my bill. This year will be the last! Goodbye

Argos have refused to accept a return for an item which has developed a fault after 10 months of normal usage. Instead they are adamant that we need to return the item to the manufacturer ourselves. This is incorrect, but is the response given in store, via their web chat, over the phone with customer services and Facebook their Facebook chat. This is concerning.

Under consumer law, customers have the right expect items to last a reasonable amount of time. This item comes with a 12 month warranty, which backs up the expectation that it should last at least 12 months. There is no damage to the item, it's been used as intended and carefully looked after.

Argos policy (so I'm told by various Argos staff) is to refer the customer to the manufacturer. That might be Argos policy, but that does policy not supercede consumer rights. Nor does a warranty replace or limit consumer rights. We as consumers are entitled to rely on the remedies available to us under legislation rather than the rights under a guarantee.

I've never had this issue with any other retailers on the rare occasions it's been necessary to return faulty items. Anytime goods have developed a fault, the retailer has managed to returns process, usually providing a replacement and then liaising with the manufacturer themselves.

I've read up a lot today on consumer rights and have learnt that if the misleading information I have been provided by Argos was displayed in store, they would be fined for it (source: .gov website)

Argos - what is your response to this?

£150 worth of cashback failed to track. I would have purchased from a different retailer if the cashback wasn't on offer. Have submitted a claim but have to wait up to 6 months to hear back. This is despite Quidco having logs of my activity on the retailers website and me making the purchase - which I could prove very quickly with a receipt. If the claim is successful I'll update this review. But at the moment, the failure to track and subsequent 6 month wait is barely worthy of 2 stars. It would be 1 star but I'm holding out hope via the claim.

My experience of using FedEx Next Day to delivery vinyl records has been perfect. Have sent approx 30 in the last few months. Delivery is almost always next day if dispatched on time, and no problems with damaged or missing parcels.

Used approx 30 times in last 3 months. So far so good!

27hrs (and counting) of speaking to numerous people via a WhatsApp chat (which I was signposted to after phoning up) and I still haven't managed to cancel my UK Breakdown Cover.

I've been asked my name, email, address and countless other questions over and over. Everytime I reply, I seem to have to wait a hour or more for a response. Each response comes from a different person who doesn't seem to have any knowledge of my previous answers. I've been offered alternative cover, reduced price cover etc. I just want to cancel. Why is this so hard? Why can't I just cancel my membership online? Why do I need to go through 2 days of WhatsApp chat back and forth.

Despite responding to 35 messages over the 2 days, I still haven't managed to obtain a response that confirms my breakdown cover has been cancelled. I've been very direct in requesting this confirmation, but get responses like "Do you own a different vehicle?". Huge waste of time!

1 week to collect parcel from drop-off point.

10 days after dropping the parcel off, its made to the local delivery office but still isn't out for delivery and we're now going into another weekend!

Bought tickets via website. Tickets were emailed to me but the file wouldn't open as it was corrupted. Tried on 2 different phones and a laptop. Emailed customer support as no phone numbers available for my query. No reply. Had to travel 2hrs to Wembley not knowing if we'd be able to get in. Couldn't access fan zones as we didn't have our tickets. The whole journey there was stressful when it should have been exciting. I understand these things happen, but there needs to be assistance to help when they do. Thankfully we was able to get our tickets from the ticket office but couldn't relax until then and not an experience I'd like to go through again.

Wembley stadium - reply to your customers queries and concerns!

Vehicle broke down. Was recovered on a different day and put the back of a transporter. Got charged. Vehicle didn't drive that day. Can't get more zero emissions than that. Photos from TFL clearly show its on a transporter. Dealing with a broken down work vehicle and loss of income as a result is bad enough. Now I've got to deal with this!

My bill increased 3 times between March and September this year. No change to services in this time. Just price increases, only one of which was communicated. End result was my September bill was more than double my March bill. Can't cancel without speaking to someone. Been on hold for 20mins so far. Worst service ever!

UPDATE 04/11/23: I have been a customer of Virgin Media since they took over NTL. The price increases should always be communicated in advance. Failing to do so is never going to go down well. 2 price increases in 2 months, 3 prices increases in 6 months and ultimately doubling my bill in 6 months is an appalling way to treat any customer. Cancelling the contract was a long and tedious process that took a total of 1hr 15mins from first message to last. Virgin Media could do so much better, but the choices they make complete fail their customers.

Been done over again (selling). Buyer pays. Next day, before I've posted, requests refund 'due to change in circumstances' but raises a dispute using the basis they haven’t received the item yet. I can't challenge the dispute fairly as my only options in the dispute process are, accept the refund request and eBay keep the fees, or, provide proof of postage. I could post the item but then that would cost me money I won't get back ad well, whilst I'd also be at the mercy of the buyer sending the item back undamaged, if at all! Once again, ebay offer zero protection to their sellers and buyers can basically do what they like.

Have ordered approx 10 times and at least 50% of the time there is some kind of problem. Trying to resolve the problem with Just Eat is practically impossible. Promises to refund for items spoiled or missing are rarely fulfilled. Wont be using them again as they're ignoring my messages.

Competitively priced. Have bought several appliances from AO over the years. Pretty sure I never had to pay £30 for delivery before though. 4 stars for now. 5 stars if the delivery was free or at least cheaper than 30 quid!

Good prices and super fast shipping. Will use again!

Done with selling on eBay. Too many buyers scamming sellers, with eBay siding with the buying scammers without question.

A perfectly described listing with the maximum number of photos that can be included, will still be sent back to the seller, at the cost of the seller, based on the buyer changing their mind. The money back guarantee is supposed to be for items 'not as described' only. But buyers can make this claim without providing evidence and eBay will support them all the way.

What a waste of my time and also my money. I'm literally worse off now than I was before I sold on eBay. Don't bother! Eventually eBay will fail because of this.

The worst deliver service I've ever experienced. Delivery was attempted on a day was in and out. So we missed it, that can't be helped. Rebooked delivery for the next day to the same address and made sure someone would be in all day. Nothing. Checked tracking which said it was out on the road, even after 5pm. Later that evening the tracking said a delivery attempt had been made. Someone was in all day so we know that's a lie! Unsure if they even bothered attempting delivery on Monday and knowing they didn't on Tuesday, I emailed DX to ask what had happened on Tuesday as someone was in all day and suggested they deliver to my work address - a service they offer. They replied to say they would delivery on Thursday to my home address. So I then had to email them again to tell them I had requested delivery to my work address as I didn't believe there had been any delivery attempts to my home address. They then rearranged delivery to my work address for the Friday. I've been at work all day as have countless colleagues. There are loading bays at the front and rear of the building. There is no reason for anyone to be unable to complete a delivery. But DX have managed just that. According to the tracking the delivery was attempted to my work address. No reason given for why that delivery wasn't completed, only an option to rearrange delivery, again! But now they're challenging my on the accuracy of the address!? Will I ever get my parcel, I don't know. Will I ever use DX in the future. NO WAY!!!!!!!!!!!!

EDIT FOLLOWING DX REPLY:
Not sure how providing my delivery details would have helped seeing I had provided them several times already and been in contact with DX on a daily basis. I was told by DX that my parcel didn't arrive on Friday as apparently it needed to be moved from one depot to another but that didn't happen. Of course I wasn't notified of that, I had to ask. Another example of DX simply not bothering to provide decent customer service!

Today I received a phone call. Someone asking to confirm the delivery address....again! I'm not lying when I say I must have provided the delivery address 6 or 7 times. The number of emails I've had to write has been ridiculous - it's been like having a little job on the side! Anyway, the person on the phone told me my parcel would arrive between 2-5pm today - great I thought. Until 245pm today when I get an email saying delivery was attempted but not completed and I would need to rebook - WHAT!? So I send another email to find out what the latest excuse is. I also begin to seriously consider hiring a secretary should this saga continue any longer. Then I get an email from my office manager telling me the parcel has arrived. Seems even when DX do deliver, they like to provide inaccurate information and keep you on your toes.

To top it off, I get a reply to my last email asking where my parcel was for the 5th time in 7 days. The email response simply said my parcel had been delivered to stated address and if that wasn't the case to contact the sender - wow! Luckily the parcel had arrived, but what if it hadn't!? DX would just refer me back to the sender, after all that! Also nothing to say sorry for the inaccurate, misleading email and tracking info they'd provided me with today. If there's one thing I can't stand, it's a customer taking the time to highlight a service issue or mistake and the company just ignoring it. Of course there was nothing to say sorry we messed you about for a week but your item should be there now, no sorry for the confusing and incorrect info we sent you via email and displayed on your tracking, no concern that after all that they may have delivered to the wrong address.

In my experience any fault from DX is initially dismissed without acknowledgement - I discovered this when first asking why my parcel hadn't been delivered and got ignored. You have to ask the same question several times to get a straight response. A bit of humility would go a long way DX. I certainly wouldn't be taking time to write all this is I felt someone actually cared.