I’ve been a member at PureGym New Barnet for several months and I have to say the manager, Gillmar, is by far the worst I’ve experienced in any PureGym.
The machines are constantly breaking down and he has no idea how to fix them or even report them properly. Several pieces of equipment are left in dangerous condition — loose cables, unstable benches, and malfunctioning treadmills that could seriously injure someone one day. It feels like he just ignores the problems until an accident happens.
On top of that, he is extremely unfriendly. He never smiles, never greets customers, and is never seen on the gym floor talking to members like every other PureGym manager does. Instead, he’s always sitting behind the desk or in the office scrolling on his phone like a teenager.
Zero professionalism, zero customer care, and zero maintenance knowledge. PureGym New Barnet desperately needs a new manager. Very disappointed.