I had one of the hardest months of my life and, in the chaos of it all, I missed the 14-day return window by a few weeks. The jacket €210 is sitting in my closet, tags still on, never worn, not even once.

I reached out to Beaumont and was initially told my case would be reviewed as an exception, given the item was clearly unused. I got my hopes up. Then the final reply came: sale item, outside the window, no return possible.

I completely understand that policies exist for a reason. But life happens. A little human flexibility for a clearly unused, tagged item would have meant the world to a customer going through a rough patch and would have kept a loyal buyer. Instead, I'm out €210 and left with a jacket I'll never wear.

I won't be shopping here again, which makes me sad because I genuinely liked the brand. I just wish the customer experience had matched the quality they put into their clothes.