Hello Peder,

Thank you very much for your feedback. I’m sorry to hear that your mattress hasn’t arrived yet and that you haven’t received a response from our customer service team. I can certainly understand how frustrating that is.

Please note that some customers accidentally reply to our no-reply addresses, which means these messages are not delivered. Additionally, we do not receive emails if they contain too many attachments. Therefore, we ask that you do not attach large files or images. Please also make sure that our email address actually ends with “@matratzen.discount,” as some people try to add additional extensions like .de or .com, which can cause errors.

Our replies occasionally end up in the recipient’s spam folder. Please check your spam folder if you haven’t received our message.

If the mattress still hasn’t arrived, please feel free to contact our customer service at customer-service@matratzen.discount with your order number (MD1000749058) so we can assist you as soon as possible.

We sincerely regret that this situation has arisen and hope you receive your mattress soon. Once everything is resolved and you are satisfied with the product, it would be great if you could update your review.

We wish you a good night’s sleep on your new mattress! 🌙

Best regards!