Drove 3 hours. 30min for an appointment for a procedure in the Mater Private Hospital Dublin at 08.00hrs on Thursday 12.02.2026
checked in 07.55
Name displayed on big screen went to the booth number displayed after my name.
Lady took my personal details and insurance details. I was asked to sign the electronic pad, and told to wait in the same area from where I have come from, and someone would come to me and bring me to the ward.
1 hour later I went back to the booth to the same lady who had taken my details.
I asked if I was forgotten about and she told me that someone would be with me shortly.
2 hours still no one came near me or explained the delay I then went to reception.
Another lady told me to go to the patient's lounge that they were waiting for a bed to admit me!
1 hour later again I went back out to reception, they found a vacant bed.
I went to a ward and there's was 4 empty beds in there.
Done the pre procedure checks etc.
Only for a nurse to tell me they won't be able to proceed until 2pm.
6 hours later I was brought to the operating room.
This area was clean and the medical staff were excellent,professional. Courteous and helpful.
The staff informed me that they were waiting for me at 8am and that the delay was an administrative problem.
When my procedure was finished the theatre staff gave me a discharge note and ordered a porter to collect me from outside the room where I was on a trolley.
One hour later still on the trolley I was going to walk the 5min Walk back to the ward but the theatre staff wouldn't allow me.
Eventually a porter arrived and I was taken back to the ward.
I was offered tea and toast but refused I just got dressed and walked out got into a car the joined the Dublin rush hour traffic.
Arrived home at 19.45.
Administration in the Mater Private Hospital Dublin needs a serious reviewing and overhaul in my opinion.