Hidden custom fees (30% of price) - Arrived 21 days from purchase
Bought a jacket from Italy. Upon arrival courier BTR contacted me saying I had to pay additional 30% of the price in customs fees.
I buy online from the UK all the time, no one ever asks for custom fees, but Outdoor and Country seems to have a tricky way of doing business delivering to Europe, hiding fees...
Plus, it arrived 21 days after purchase!
NEVER BUYING AGAIN FROM YOU.
23 December 2025
Unprompted review