After contacting support directly, I received an email very shortly thereafter (at 9:00 p.m.) requesting that I contact them via the form in the uploaded file. Unfortunately, to this day, I have not received a response to:
- My request to contact them via the form in the uploaded file over six months ago
- My request to contact me via the form from the uploaded file over a week ago
- The email in which I was asked to contact them via the form in the uploaded file with a request for a response

I suspect that until I pay them, I will never receive a response, but in order to pay, I would first like to know if the files can be recovered in any way.