Hi there - Thanks for taking the time to leave this review, we are sorry to hear of this issue and see this is 2 stars. Looking into your account, we can confirm you have an active free friend membership. If you need any further assistance with this, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym