Hi Richard, we appreciate you taking the time to leave us a review. We take any form of discrimination (racial) seriously. As a company that interacts and welcomes visitors from across the globe, we are intolerant of such behaviour directed at our staff and especially our customers. We are perplexed by your claim. We know Kunal - this behaviour is outside his character, and we do highly question this label and the allegations that you have made. Regardless, we wish to investigate your claim; however, we cannot identify your booking, which will greatly assist in stringing a timeline for us to begin our investigation process. We take your remark seriously as it is a serious misconduct; if your claim proves to be true, we will impose severe disciplinary action, and it will be dealt with swiftly. We look forward to your reply.