Hi Adam - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. A joining fee is required once at the start of the membership, taken with the first month access payment. As you were able to use a £0 joining fee promotion, this was removed meaning only your first month of access payment had been taken. We’re always working to make things as simple and smooth as possible, so we appreciate your comments and will take them into consideration for future improvements. Thanks, PureGym