Used to be good for the money but standards are dropping
I’ve been coming here for a few years, more for ease/locality but since joining the standards have massively dropped to the point that I’m looking for other gyms.
A fair few machines out of order, lots of broken lockers, toilets are clean 50% of the time and today… a very hot and busy Sunday and there is no handwash in the toilets, but a note saying ... to use disabled toilet for soap if “necessary’. Really poor hygiene standards being promoted in a gym of all places, which can make a lot of people ill and is just grim to be fair. Needs sorting ASAP. 🤢
Reply from PureGym UK
Hi Cloe, thank you for taking the time to leave this review.
We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com
Thanks, PureGym